About the Role We are seeking an engaging and solutions-focused Customer Relations Officer (AO4) to join a Queensland State Government team on a 6-month contract, with strong potential for a further 6-month extension. In this role, you will play a key part in managing customer enquiries and complaints, providing professional case management support within a legislative and policy-driven environment. You will work closely with customers, business partners and internal stakeholders to deliver timely, customer-centred outcomes. This is a fantastic opportunity for someone with strong communication skills, a passion for service delivery, and experience handling complex customer matters. Key Responsibilities Analyse and evaluate complaint information and investigation outcomes to ensure responses meet required standards. Source additional information as needed to support accurate and timely case resolution. Provide clear, professional and customer-focused written and verbal communication across multiple channels. Build and maintain strong relationships with internal teams, business partners and external stakeholders. Contribute to continuous improvement by supporting new procedures, work practices and local strategies. Support project activities and broader team priorities as required. About You To succeed in this position, you will bring: Strong customer service and communication skills, both written and verbal. Experience in case management, complaint handling or service-related environments. Ability to analyse information, apply guidelines and make sound, customer-focused decisions. Confidence navigating discussions with diverse stakeholders. A collaborative approach and willingness to contribute to team culture. Ability to work in a fast-paced, policy-driven environment with competing priorities. What’s in it for You? 6-month AO4 contract with 6 months potential extension. $60.06 per hour superannuation. Work with a supportive, collaborative team in the Queensland public sector. Hybrid work options available after initial training and competency period. Opportunity to contribute to customer outcomes that impact Queensland communities. Valued role within a large, multi-disciplinary customer-focused team. Next Steps To apply, click APPLY NOW and upload your resume in MS Word format . We also encourage submitting a short cover letter outlining your relevant experience.
