Key Responsibilities: Customer Service Leadership: Lead the customer service team to deliver high quality services to customers and stakeholders. Staff Supervision: Oversee staff and contractors, including onboarding, rostering, supervision and ongoing training. Event Coordination: Manage venue functions, including client inductions, equipment setup/pack-down, reception services, and client relationship management. Operational Standards: Develop and implement standard operating procedures and ensure compliance with legislative and industry standards. Health and Safety Compliance: Ensure venue operations meet workplace health and safety, fire safety, and environmental standards, and support event risk management. Administrative Oversight: Manage administrative tasks such as payments, debt management, data entry, records management, and quality assurance in line with policies. Marketing and Promotion: Promote venue products and services to maximise business opportunities. Stakeholder Engagement: Build and maintain partnerships with industry stakeholders to enhance sport and recreation services. Communication: Utilise strong interpersonal, written, and verbal communication skills to liaise effectively with diverse groups. Workplace Culture: Foster a positive, inclusive, and respectful workplace culture that prioritises safety, health, and diversity. Suitability Assessment SummaryVision:Lead strategically by understanding how organisational events and issues impact the team's work.Stimulate ideas and innovation by providing time, support, and resources for the team to test and refine new approaches.Results:Build and sustain collaborative relationships to deliver customer-focused outcomes.Inspire and actively engage others in key initiatives through clear, enthusiastic and compelling communication.Accountability:Encourage the team to identify, address, and improve safe and inclusive practices.Work collaboratively to evaluate options and develop plans to mitigate risks.Contribute to the department's commitment to equity, diversity, respect and inclusion. Applications to remain current for 12 months.
