Introduction Who are we: You may have heard of us – Ashley and Martin (that’s right, the hair people). We have been around for 60 years supporting our patients through their hair regrowth journey, and we are excellent at what we do! We pride ourselves on the excellent customer service we provide and the results our products achieve. We have a talented group of individuals we get to call our team and with clinics across Australia, New Zealand & Singapore, our internal support network reaches far and wide. We are looking for a customer service focused individual who is willing to learn new skills, to join our team in our Gold Coast Clinic. We have full on-the-job training and great online resources ready to prepare you for your role with us, just bring your smile, positive attitude and prior customer service & administration experience with you. Description ✨ Permanent Part-Time Opportunity available, working an average of 24 hours per week: This on-site opportunity is primarily located in our Bundall clinic, Gold Coast. The successful candidate will have full availability to work the roster below: 8.15am - 6pm Monday and Tuesday 10.30am - 6pm Wednesday Flexibility to work Thursday - Saturday on an ad hoc basis and the ability to attend our Brisbane CBD location on an ad hoc basis would also be beneficial. Receptionist & Administrator: Key Responsibilities We are seeking a highly organised, professional, and service-oriented Receptionist & Administrator to be the welcoming face and operational backbone of our clinic. Exceptional Customer and Patient Experience Front-of-House Management: Warmly meet and greet all patients and visitors, providing a professional and welcoming first impression. Communication Hub: Serve as the primary point of contact, efficiently managing a high volume of inbound and outbound calls with excellent telephone etiquette and clear communication. Query Resolution: Proactively address patient inquiries, provide accurate information, and ensure a seamless, positive experience for every person who interacts with the clinic. ️ Operational and Administrative Excellence Appointment & Clinic Flow: Expertly manage the appointment scheduling system , coordinating patient bookings, and optimising the clinic's daily workflow. Data Integrity: Maintain meticulous and confidential patient records within the CRM and related systems , ensuring 100% accuracy for all documentation, including prescriptions, treatment plans, and personal information. Compliance: Uphold strict adherence to all internal financial, administrative, and privacy procedures (e.g., patient data protection). Financial and Transaction Processing Payment Handling: Process patient payments, including card, cash, and other transactions, with speed and accuracy. Daily Reconciliation: Accurately reconcile and report daily takings and financial transactions , ensuring compliance with all financial reporting requirements. Clinic Support and Maintenance General Office Duties: Manage essential office tasks, including filing, scanning, mail handling, and maintaining general office supplies. Stock Management: Assist with monitoring and managing clinic stock levels. Presentation & Housekeeping: Ensure the reception and common areas are always kept tidy, organised, and professionally presented , contributing to a clean and welcoming clinic environment. Why you'll love working here: Be a customer service hero: We provide comprehensive training (in-person and online!) to set you up for success. Your friendly smile, can-do attitude and customer service experience are all you need to bring. Boost your income: On top of your hourly rate, you'll have opportunities to earn monthly and quarterly bonuses! Coffee breaks with colleagues? Yes please! We have a fun team culture and celebrate connections. We even subsidize your quarterly coffee and lunch catchups! Wellness matters: We take well-being seriously. Our Wellness Program reimburses you for gym memberships, healthy activities, and even gives you dedicated "wellness days" off, all available from your 1-year anniversary. Skills And Experiences Why we want you: You have a genuine interest in helping people You have proven customer service experience You have basic administrative skills You have excellent verbal and written communication skills You know your way around a computer & are great with learning new technology You enjoy working directly with people, both within your own team and with our valued patients You are driven to build a long-term career utilising your existing skills to enhance our patient's experience and develop new skills in the process Does this sound like what you have been looking for? Submit your application ASAP via the APPLY NOW button, we will shortlist and interview regularly and the opportunity may be filled while you're thinking! You must have full working rights in Australia to be considered for this position.
