We are looking for YOU - a customer focused In-Store Sales Representative to join our team at our Hornsby Store! Tuesday to Saturday - FULLTIME Who You'll Be Working For: Hardware & General is a large, family-owned building and plumbing supplier based in Sydney, Australia. Founded in 1960 by Walter MacGregor, we've grown from a single corner store to six locations across Sydney, yet we've remained proudly family-run, now in our third generation! Why Work With Us: We're known for our high-quality products, expert staff, and outstanding customer service. We provide fast, reliable delivery services and expert advice. Our extensive product range includes over 140,000 items, from building materials and plumbing supplies to hardware and renovation essentials. We operate across six locations, including our flagship Brookvale site (home to multiple specialist sales centres) and stores in Peakhurst, Mona Vale, Terrey Hills, Hornsby, and Dural. What You'll Be Doing: Assist customers with selection and purchase decisions. Operate "Point of Sale" system to record transactions. Process and follow up quotes to qualify, refine and close sales opportunities and enter details into the quote register and Frameworks. Complete paperwork, ensuring procedures are followed as instructed. Assist with preparation, packing and dispatch of orders & receipt to ensure safe storage of stock. Manage stock levels and liaising with suppliers as directed by the local manager Provide exceptional customer service and demonstrate product knowledge. Ensure the store is well-maintained, organised, and visually appealing. Contribute to achieving sales targets and supporting daily operations. Undertake self-directed learning through Trade Net for relevant products. What You'll Bring: Experience in a customer service role, such as Retail or Trade. A minimum of 1 years of customer service experience is required. Strong customer service capability with the ability to build successful long term client relationships. Exceptional communication skills and interpersonal skills. Reliable, punctual, and able to manage time effectively. A positive, friendly, professional and customer-focused can-do attitude. Flexibility to work weekends and public holidays where required Eager to learn and grow. Demonstrated ability to use "Point of Sale" system to record transactions and the ability to prepare quotes. Basic knowledge of power tools is required. Australian work authorisation is required. What You'll Get in Return: Attractive staff discounts across all our premium brands Competitive salary and friendly environment Salary sacrifice and a range of other benefits, including staff loans
