We're looking for an experienced and hands-on Food & Beverage Duty Manager to join the team at voco Gold Coast. This role leads daily operations across restaurants, bars, buffet, events and in-room dining, supporting the Restaurant & Bars Manager to deliver effortless, thoughtful, and reliably different guest experiences. If you're a confident leader with a passion for fast-paced hotel operations, team development, and memorable service, this is your next step. About the Role Lead and supervise F&B Attendants, Team Leaders and Supervisors across multiple outlets Deliver brand-led, guest-focused service aligned to voco values and IHG True Hospitality Ensure smooth shift operations, staffing, workflow and guest experience Conduct daily briefings, including VIPs, specials, service focus and upselling priorities Assist with rostering, forecasting, beverage cost and labour control Support in financial reporting, stock management and POS analysis Uphold SOPs, service standards, opening and closing procedures and compliance Build a positive team culture through mentoring, coaching and performance development Promote strong teamwork and communication across all hotel departments Support promotions, events and initiatives that drive revenue Personally welcome and farewell guests to build strong relationships What We're Looking For Previous experience as an F&B Supervisor, Assistant Manager or Duty Manager Strong leadership, communication and service skills Ability to manage multi-outlet hotel operations in a high-volume environment Confidence in guest recovery and leading from the floor Experience across buffet, à la carte, bar and/or banquets Current RSA and RCG certificates A natural service style that fits voco's thoughtful, relaxed and memorable approach What You'll Get Paid birthday leave Enhanced parental leave Wellbeing programs and flexible work options Global IHG training and career pathways Discounted accommodation, dining and retail worldwide Transferable entitlements across IHG A supportive team environment where you can be yourself About voco voco is premium without being stuffy, relaxed without being casual, and always reliably different. Our service is warm, thoughtful and memorable. At voco, everyone's a host. Apply Today If you're ready to step into a leadership role with a global brand and make your mark across some of the Gold Coast's most dynamic F&B outlets, we'd love to hear from you. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
