Temporary opportunity (12-month contract with possibility of extension) Full-time position: Tuesday - Saturday (9am - 5pm) Salary Packaging: Package up to $15,900 of your pre-tax income and boost your take-home pay Fitness Passport: Discounted access to gym and aquatic centres Based in Collaroy NSW 2097 About us At Sargood on Collaroy, we’re redefining health and wellbeing. As part of the Royal Rehab Group, a leading charity with over 125 years of innovation in rehabilitation and community support services, we are committed to empowering individuals to achieve their health goals through evidence-based care and lifestyle medicine. Located on Sydney’s beautiful Northern Beaches, Sargood on Collaroy is a world first resort purpose built for people living with Spinal Cord Injury. We provide Short Term Accommodation and Assistance and Accessible Holidays with a team of qualified and dedicated staff, breathtaking ocean views and access to world-class facilities and activities. Club Sargood is located on site at Sargood on Collaroy and provides allied health services to guests and community clients. We offer a vibrant, inclusive culture the values your expertise. About the role Join our dedicated team at Sargood on Collaroy as our Reception Team Leader. In this pivotal role, you’ll lead and inspire the Guest Services team while supporting the management team to ensure seamless, efficient operations every day. This exciting opportunity combines hands-on leadership, administration, and logistics coordination, allowing you to make a real difference to both our guests and staff. You’ll oversee daily operations, nurture a positive team culture, and uphold the exceptional standard of service that Sargood on Collaroy is renowned for. If you’re an organised, people-focused leader who thrives in a dynamic environment and is passionate about delivering outstanding guest experiences, apply now! Key responsibilities include: Lead and manage the front-of-house and guest services team to maintain high standards of service. Oversee end-to-end booking administration. Co-ordinate and manage all NDIS bookings. Execute funding requirements related to guest stays, ensuring compliance and accuracy. Provide financial reporting support by accurately processing and reporting accounts payable and receivable in a timely manner. Deliver exceptional guest experiences by welcoming guests and potential guests from their initial inquiry through to post-stay feedback. You will embody sincerity and professionalism, fostering a relaxed, stress-free environment that enhances their stay at our world-class facility. Oversee daily guest services and operations at Sargood on Collaroy. Ensure bookkeeping and accounts are maintained to a consistently high standard. Coordinate trades and contractors onsite during business hours to support smooth operations. About you We seek a self-motivated and friendly individual with: Essential Criteria: Minimum 2 years' experience in a front of house role in either an accommodation/hospital admissions or practice/clinic setting. Experience working with the NDIS. Ability to demonstrate best practice in administration and customer service. Experience in month end reporting. Experience with day-to-day accounts receivable functions. Effective interpersonal skills, sound written and verbal communication skills. Proactive approach to identifying and resolving issues. Ability to follow directions, work in a team environment and meet deadlines. Computer literate with an intermediate knowledge of Microsoft Office. Knowledge and understanding of other compensable funding bodies and insurance schemes including icare. Strong leadership skills with the ability to manage and support the Guest Services team. Professional phone manner and excellent communication skills. High standard of personal presentation. Skilled at balancing multiple priorities in a fast-paced environment. Proactive problem solver with strong attention to detail. Confident in money handling and accurate cash balancing. Your Royal Rewards Salary Packaging: Lower your taxable income and increase your take-home pay! Benefits: Fitness Passport & HCF Private Health Insurance discounts Maxxia Rewards: Enjoy a huge range of discounts through our salary packaging partner Career growth: Genuine career opportunities Work life balance: Flexible work arrangements Salary: Competitive remuneration Employee Assistance Program: Access to professional counselling and coaching for you and your immediate family Leadership: Supportive and experienced leadership team Culture: Friendly and close-knit team environment We know diversity makes Sargood on Collaroy a great place to work, and we are committed to building an inclusive workplace culture that reflects the people we serve. We encourage applications from all members of our community, including Aboriginal and Torres Strait Islander peoples, LGBTIQA individuals, people with disability, and those from culturally and linguistically diverse backgrounds. If you require any adjustments to participate equitably in the recruitment process, or to support you in the workplace should you be successful, please let us know. We are committed to creating an inclusive and accessible environment where all individuals can thrive. What’s next If this sounds like the perfect role for you, address the essential criteria in your cover letter and APPLY NOW to start your journey with us! Please note, only applicants that address this essential criteria will be considered. Visit our Sargood careers page for more information: www.Royalrehabgroup.com.au/careers/ The successful applicant will be required to provide and undergo pre-employment checks including but not limited to a current criminal record check, working with children check, employment history and referee checks. Vaccination against infectious diseases is strongly encouraged. A career with Sargood on Collaroy is an opportunity to collaborate, grow and make a difference with an iconic organisation recognised as a leader in rehabilitation and disability support. Further Enquiries: Jessica Allen, Head of Operations - Sargood on Collaroy Phone: (02) 8597 0600 Email: Jessica.Allen@sargoodoncollaroy.com.au
