Are you passionate about delivering exceptional customer service and contributing to the management of government infrastructure? Infrastructure Canberra is seeking a motivated and organisedIntake and Works Allocation Officer to join our Intake and Security team. As the first point of contact for property maintenance and upgrade requests, you’ll play a vital role in ensuring ACT Government properties are well-maintained, compliant, and fit for purpose. You’ll work in a dynamic, fast-paced environment, coordinating work orders, managing customer enquiries, and supporting our team of trades and contractors. Business Unit Overview – The Team You Will Work In The Intake and Security Team ensures properties managed by Delivery – Places and Spaces and maintained on behalf of Directorates are repaired, inspected, maintained and upgraded by qualified and experienced staff and contractors. The team: Provides expert advice and guidance on building related issues including compliance, Repairs & Maintenance and upgrades. Provides the main intake and reception service for the organisation managing customer enquiries as well as allocation and management of tasks, repairs and maintenance requests requiring action. Manages inspections, maintenance and repairs to ensure that buildings are fit for purpose, issues are identified and fixed. Ensures that buildings are fit for purpose and any compliance issues are identified and rectified. Manages planned upgrade works working closely with qualified building contractors to maintain and update properties. Intake and Security has a team of qualified and experienced group of trades staff and works closely with insourced tradesperson and qualified contractors to undertake this work. The team ensures that trades are procured or allocated and that work performed is up to an acceptable standard. Position Overview Intake and Security is a customer driven team. We provide accommodation, property maintenance and property upgrade services to ACT Government, community and commercial customers. This position and team are vital to ensuring that our customers have a service driven first point of contact to discuss service requirements and/or maintenance concerns. The person in this position provides the first point of contact for all customers and a main reception function for the organisation. The team also manages maintenance requests including receipt of the requests, issuing of work orders and ensuring timely completion of the work and billing. This work is for buildings managed by Delivery – Places and Spaces and other ACT Government organisations and requests are received by phone, email and Property Management System. The ability to work in a dynamic, fast paced environment while providing excellent customer service is essential for this role. Eligibility/Other Requirements: Qualification/s in administration or customer service are desirable Notes: A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months. Selection may be based on application and referee reports only. How to Apply: Please review the Position Description for details about the role and associated responsibilities. Suitability for this position will be assessed on your demonstrated Skills, Experience, Knowledge and Behaviour in relation to the Duties/Responsibilities listed in the Position Description. Please submit the following: A two-page pitch that tells the selection committee about your ability to perform the advertised role (knowledge, experience, skills, behaviour) and why you are the best person for this role. The pitch should: Show that you have the capabilities in “What you Require” section of the Position Description including Professional/Technical Skills and Knowledge, and Behavioural Capabilities. Demonstrate your capacity to perform the Duties and Responsibilities detailed in “What You Will Do” at the specified classification including examples of how you have done this in the past. Tell the panel how your abilities, ingenuity, experience and qualifications make you the best person for this role. A current curriculum vitae including details of work history (roles, timing, responsibilities, achievements), professional memberships and qualifications, and contact details of at least two referees. Applications should be submitted via the Apply Now button below. LI-DNI
