Description About the role We’re seeking an experienced IT Service Delivery Coordinator to support our Technology & Operations function in delivering exceptional IT services across the business. This role is ideal for someone who thrives in a fast-paced environment, enjoys working across multiple teams, and takes pride in driving service delivery excellence. As the IT Service Delivery Coordinator, you’ll work closely with the IT Service Delivery Manager to enhance our service management framework and processes. You’ll be the vital link between our business users and IT teams — ensuring technology initiatives align with business needs while championing a customer-first approach. Full time permanent role Based in Melbourne In this role you will be accountable to: Support the delivery of IT services and initiatives across the organisation. Manage system access, incident resolution, and service communications from end to end. Act as the primary escalation point for IT services, maintaining strong client relationships and service satisfaction. Analyse and identify root cause trends in IT incidents, contributing to improvement plans. Develop and maintain documentation, knowledge base articles, and SLA reporting. Partner with internal teams and vendors to ensure timely, high-quality service delivery. Support the implementation of risk management, governance, and continuous improvement practices. Represent the Technology team as a trusted advisor, ensuring business needs are reflected in IT operations and strategy. What you’ll bring: 5 years’ experience in IT Service Delivery within financial services or a similar environment. Solid understanding of infrastructure, environments, security, and vendor management. Experience in engaging with large vendors or clients, with both onshore and offshore operations, to achieve organizational objectives and manage competing priorities. Ability to build strong customer relationships and deliver customer-centric solutions. Proven ability to manage incidents and deliver results in complex environments. Strong communication and stakeholder management skills, with a collaborative approach. Demonstrated capability to plan, prioritise, and meet deadlines. A proactive, customer-centric mindset and commitment to continuous improvement. Some of our Employment Benefits FlexiWorks – enabling our employees to work in the office and at home Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose. Talent Referral Program Salary Sacrificing via Superannuation Employee Assistance Program Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft! Novated Car Leasing Culture at MUFG Pension & Market Services We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities. How to apply Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role. Successful applicants will be required to complete background screening including police check and employment history check prior to commencement of employment.
