AO5 - Change Analyst Role Description : The Road Safety Systems Program (RSSP) is seeking a Change Analyst (CA) to assist in managing change and communications across multiple IT projects and stakeholder groups including external agencies such as QLD Police Service and QLD Revenue Office. The RSSP scope includes replacing multiple legacy IT systems that support camera detected offence processing, along with implementing new applications to support camera planning and scheduling, and data analytics and reporting services. The CA will work closely with the Organisational Change Manager (OCM) and Program Manager at the program level, along with project managers, project team members, SMEs and key stakeholders, to assist in managing change related to each project. A variety of communication channels, training interventions, and tools will be used to ensure stakeholders are engaged and supported through the change and have the tools and capability to be successful in adopting the new systems and processes. The CA will be required to: • Support the Organisational Change Manager to implement change plans and activities to support adoption of the new systems and processes delivered across the program • Conduct and document change impact assessments, considering the impacts related to business process, organisational structure, roles and responsibilities, culture, tools, and technologies. • Develop and deliver broad and targeted communications across multiple channels to effectively communicate change related information to internal and external stakeholders. • Meet regularly with stakeholders (particularly end users) to assess change readiness and understand concerns, provide support, and seek feedback on how change can be implemented effectively based on user needs. • Contribute to the design of training and support materials and participate in training related activities to build knowledge and capability. • Support go-live activities and provide post rollout support and coaching and monitor adoption. Skills Required • High level experience in designing and implementing change initiatives to achieve project/program outcomes, particularly on IT centric modernisation projects. • High level experience in stakeholder engagement, particularly end users of systems including management staff, and building relationships to support and lead people through change. • Significant experience in assessing the impacts of a change initiative for specific teams and roles based on business process, technology, culture, and role responsibilities. • Significant experience in designing and implementing communication plans to meet program/project and stakeholder needs including use of social media, internal web sites (such as sharepoint), other electronic media, collaboration tools, and print. • Significant experience in designing and delivering training/support activities for (and guiding people through) the transition to new ways of working and adopting new systems and processes. The following attributes are mandatory: • 8 years experience in change and communications management working on large projects or programs of work related to IT systems. The following attributes are highly desirable: • Certification in Change Management (e.g., PROSCI, APMG) and/or tertiary studies related to organisational change • Bachelor’s degree in business, Psychology, HR, or related field Specification: 50% on site per fortnight To apply, head to our website www.achievegroup.com.au, email your resume at roxanne@achievegroup.com.au or call 1300 129 732 for a confidential conversation.
