What you'll do Coordinate operations of in scope Preventive Health services, ensuring efficiency and effectiveness for customers. On a shift-by-shift basis, monitor operational performance of a team of up to 30 Preventive Health Counsellors by coordinating human and physical resources, allocating and prioritising tasks, and monitoring performance. This includes: Monitoring call queues and staff skills Monitoring adherence to schedule and exceptions Providing immediate feedback to Preventive Health Counsellors and informing Team Leaders of operational risks and issues as necessary. Exercise autonomy, initiative, and judgement in the daily resolution of issues, related to information and communication technology (ICT), including system outages. Escalate ICT issues per procedures and follow Business Continuity Planning Processes (BCP). Escalate client clinical issues and concerns to Team Leaders or other clinical escalation points within the HCC. Manage work systems, by providing direct technical systems support to the Preventive Health team and troubleshoot ICT issues prior to escalating as per procedures. Implement quality control, via completing audits and identifying user errors within technical systems. Use initiative to assess and implement quality improvement initiatives, including working with technical support to streamline or update databases and processes. About you Demonstrated experience in team and operational management, including coordinating and monitoring work priorities, planning ahead, and allocating tasks to ensure effective use of resources and high-quality service delivery in a multifaceted service environment. Demonstrated analytical, conceptual, and problem-solving skills, including the ability to develop and implement remedial strategies as required. Demonstrated ability to provide leadership and maintain a collaborative, supportive, and effective working environment to a diverse team of counsellors. Well-developed interpersonal, written, and oral communication skills, including the ability to negotiate, advise, influence others and work collaboratively with people to make decisions. Demonstrated ability to provide direct technical systems support and troubleshoot ICT issues. Why work with us? Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. Competitive salaries 12.75% superannuation 17.5% leave loading Employee wellbeing & development Access to 24/7 confidential employee support providers and counsellors including for immediate family members Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave. * Access to a variety of programs and initiatives to support training and career growth. Our commitment to equity, diversity and inclusion At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds. Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions. Ready to apply? For further information on how to apply please review the attached Role Description.
