Job Description We’re looking for a Partnership Issues and Incident Manager to join our Group Life and Retirement team. In this newly created role, you’ll take the lead in managing complex incidents, customer remediations, and regulatory matters that affect multiple business partners. You’ll be the go-to person for coordinating responses to cross-business unit issues and overseeing remediation projects involving multiple partners. You’ll work closely with our Governance & Risk team, as well as the Partnership Leadership Team, to track and deliver strategic priorities. Success in this role means balancing long-term partnership goals with responding quickly to critical incidents and regulatory challenges. You’ll advocate for our Partnership teams in internal forums, making sure partner interests are well represented. This role also requires building strong relationships with key teams including Risk, Legal, Marketing, and other business units. In this role you will: Manage all internal matters relating to incidents, breaches, remediations, and regulatory issues impacting multiple partners. Be the designated Manager for Group Life and Retirement-owned incidents impacting multiple partners, providing execution support and maintaining comprehensive documentation in accordance with TAL's Customer Remediation Policy and Standard. Support the Partnership Leadership Team by preparing and reviewing business reporting and presentations for key stakeholder groups, ensuring partnership priorities are effectively communicated across TAL. Represent Partnership teams' interests and communicate Voice of Partner (VoP) perspectives in internal stakeholder discussions. Actively oversee and coordinate consistent progress activities for projects assigned across the Partnership Leadership Team to deliver on key partnership objectives, including planning, estimating and managing business/project deliverables.
