As an Assistant Program Officer, you will play a vital role in supporting the delivery of financial assistance programs by providing high-quality customer service, assessing applications, and managing post-approval processes. You'll be part of a dedicated team helping individuals and communities access critical support. Key Responsibilities Review complex applications and claims, providing recommendations based on eligibility criteria and responsible lending standards Identify and manage suspected fraudulent claims, escalating cases to the Manager Draft correspondence and prepare reports related to funding deeds, securities, and application variations Liaise with financial institutions to obtain consent for loan documentation and apply responsible lending practices Maintain accurate records in RAA databases to support informed decision-making Provide timely and accurate advice to applicants, resolving issues and managing complaints professionally Key Challenges Managing multiple priorities within tight timeframes to meet service expectations Staying current with policies, procedures, and responsible lending guidelines across various programs Handling sensitive enquiries and complaints from distressed or irate clients Validating complex client information, particularly securities documentation for loans If you're ready to make a difference and bring your administrative expertise to a role that supports communities across NSW, we'd love to hear from you. Apply now OR contact Lisa on 0409 746 855.
