About the company Our client is recognised as one of Australia's most dynamic and innovative super funds and has a long history of providing reliable support and service to employers and our members. As an award-winning industry offer, they offer a wide range of investment options, insurance cover, and super products tailored to meet individual needs. Our client continuously connects with members and their employers, recognising that financial education and advice are powerful enablers in helping people to make better financial decisions and these programs. About the role Reporting to the Team Manager, Retirement Centre, this Member Engagement Specialist role will see you provide general advice to members via outbound contact support while also actively liaising to the superannuation administration activities of the broader team. Your key responsibilities will include: Engaging with Members via phone, email and live chat; Provide accurate details about organisation’s products and processes; Promote a positive customer experience through supporting members, in accordance with service standards; Collaborate and assist the administration and superannuation more broadly to provide support with internal and external stakeholders; Oversee resolution to member issues and concerns; Ensure member records are accurate and updated in the Customer Relationship Management (CRM) system; AND Monitor compliance with internal policies and procedures to prevent employer breaches and complaints. Qualifications, skills, and experience required include: General knowledge with superannuation, customer service, and administration processes; Previous experience working in superannuation within a call centre enviroment; RG 146 certification required; Strong communication and stakeholder management skills; Solid organisational skills and ability to work under pressure; AND Excellent skills in Microsoft Word, Excel, PowerPoint, and MS Project. This is an outstanding opportunity to join a dynamic industry super fund in a dynamic, solutions focused role. If you are interested in learning more about this position, please contact Paris Deligianis at Kaizen Recruitment on 0412 123 587 or at paris@kaizenrecruitment.com.au Alternatively, apply via the attached email link. SCR-paris-deligianis-1
