About QLeave QLeave is a statutory authority administering portable long service leave schemes for workers in the building and construction, contract cleaning, and community services industries. With over $2 billion in funds under management, we ensure that Queensland's workers receive the benefits they've earned. Our commitment to strong governance, accountability, and service excellence underpins everything we do. About the Role As Team Leader ICT Services and Security, you'll lead the team responsible for delivering secure, efficient, and customer-focused ICT services across QLeave. Reporting to the Manager, Information Technology and Innovation, you will: Lead and optimise ICT service delivery across infrastructure, cloud, and end-user environments. Strengthen cybersecurity and compliance using frameworks such as ITIL, ISMS, and the ASD Essential 8. Develop and maintain performance metrics, service level agreements (SLAs), and reporting to monitor effectiveness. Build strong relationships with business areas and service partners to deliver responsive ICT solutions that meet strategic priorities. Provide high-level advice, reports, and recommendations to senior management and governance committees. Drive a culture of continuous improvement, collaboration, and accountability across ICT operations. Lead, mentor, and develop a team of five ICT professionals, fostering technical capability and high performance. What We're Looking For We're looking for a forward-thinking ICT leader who combines strong technical capability with people leadership and stakeholder engagement skills. You'll have: Proven experience leading ICT operations or services within a large, customer-focused organisation. Demonstrated expertise in information and cybersecurity management. Strong understanding of service delivery, process optimisation, and ICT governance. Excellent communication, negotiation, and influencing skills. Experience implementing ICT strategies, policies, and performance frameworks. Familiarity with Microsoft Azure, ITIL, and ISMS frameworks. Highly Regarded Qualifications ITIL 4 Certification Information Security Fundamentals (GISF) Knowledge of ISMS (IS18 / ISO 27001) and ASD Essential 8 Experience managing Microsoft Azure cloud environments Conditions and Benefits Convenient Northgate location with free on-site parking. Competitive salary with up to 12.75% superannuation contributions. Generous leave entitlements, including annual leave loading. Flexible work arrangements and a commitment to employee well-being. Opportunities for professional development and career growth. How to Apply QLeave appointments are based on selecting the eligible applicant best suited to the position. We will assess your application based on your experience, potential for development, and your personal qualities. If you're passionate about making a difference and have the expertise to lead QLeave's ICT services, we'd love to hear from you. To apply, your application must include: A detailed resume outlining your qualifications, experience, and achievements. * A brief letter (1-2 pages) explaining your motivation for the role and how your skills align with the requirements. Applications close 14 November 2025 For further information or a confidential discussion, please contact Graeme Ford at Graeme.ford@qleave.qld.gov.au. QLeave values diversity and is committed to being an equal opportunity employer. Adjustments to the recruitment process are available upon request to ensure all candidates can showcase their abilities.
