Job Description The Role We are seeking an Automation Solution Analyst & Developer to join our team. In this role, you will be responsible for designing, developing, and implementing automation solutions to streamline processes and improve efficiency across the organisation. Analyse business processes and identify opportunities for automation Primary focus the maintenance and development of the Beyond Bank chatbot Upkeep and advancement voice component of our Customer Relationship Centre Working within Genesys platform and other contact centre platforms Prepare roadmap of development opportunities Conduct & document automation processes and test cases Collaborate with cross-functional teams to understand requirements and ensure successful implementation Stay up-to-date with the latest automation trends, tools, and technologies
