Job Description Drive the evolution of AFCA’s digital workplace. This is a newly created position, reporting to the Senior Manager, Internal Communications and Campaigns, who will own the strategy, governance, and day-to-day delivery of AFCA’s intranet, Knowledge Centre, Viva, SharePoint, and other DEX (digital experience) platforms. You’ll ensure these channels are trusted, accessible, and aligned with AFCA’s communications and governance frameworks, making it easy for staff to find information, stay engaged, and work smarter. From content quality and usability to platform integration and compliance, you’ll drive a seamless digital experience that empowers AFCA’s people. Typically in this role you will: Lead governance of AFCA’s intranet and Knowledge Centre, ensuring content quality and timely reviews. Deliver the DEX roadmap aligned with AFCA’s Internal Communications Framework and strategic goals. Ensure platform reliability across SharePoint, Viva, and other tools, making them trusted sources of information. Collaborate cross-functionally with IT, Information Management, and P&C to maintain secure, compliant systems. Leverage analytics and feedback to monitor performance and recommend improvements to senior leaders. Drive usability and accessibility enhancements to improve the employee digital experience. Provide expert advice to senior stakeholders on intranet strategy, governance, and emerging trends. Support internal comms goals by aligning platform capabilities with AFCA’s corporate narrative. Mentor and manage the Senior Specialist, ensuring high-quality delivery and support. Champion capability building by enabling staff to use digital platforms effectively in their daily work.
