Job Description Create and maintain group bookings, including rooming lists, arrivals, meals, deposits, and final numbers; follow up promptly on missing information. Liaise with internal departments (Front Office, Reservations, Housekeeping, F&B, Porters) to ensure group requirements, special requests, and contractual agreements are accurately actioned. Prepare and distribute standardised group reports to relevant hotel departments to communicate requirements and upcoming arrivals. Monitor and report weekly on group bookings, identifying key demand periods and opportunities for revenue optimisation; track booking materialisation, wash, and turnaways. Maintain accurate records in Opera, including all activities, contacts, and billing; ensure master accounts and commission processing are correct. Support the development and qualification of new group leads, alert management to potential issues, and promote upselling and add-on sales. Develop and maintain strong relationships with clients, PCOs, suppliers, and partner hotels to support repeat business and client satisfaction. Ensure all correspondence, contracts, and communications comply with hotel policies and brand standards. Assist with payments, no-shows, and cancellation management in accordance with hotel policies. Attend to daily administrative duties, including correspondence, filing, and reports, and perform any additional tasks as assigned by management.
