About the company Forum Recruitment is proud to partner with a leading organisation committed to delivering high-quality facilities management services across Australia. With a strong focus on operational excellence, safety, and value-for-money outcomes, our client fosters a dynamic and collaborative work environment where innovation and continuous improvement are at the heart of everything they do. About the role As the Vendor Performance Manager, you will be responsible for overseeing the performance of service providers engaged under facilities management contracts. As the central point of coordination between operations, client stakeholders, and vendors, you will ensure that service delivery meets contractual obligations, KPIs, and SLAs, while driving continuous improvement and operational efficiency. Key responsibilities include: Manage and enhance relationships with vendors and clients, ensuring timely and outcome-focused communication. Monitor vendor performance against KPIs and SLAs, delivering accurate and insightful reporting. Analyse large datasets to generate actionable insights and support strategic decision-making. Promote compliance with contractual, legislative, and company policy requirements. Drive health and safety initiatives and ensure a safe working environment across all areas of responsibility. About you To be successful in this role, you will have: Minimum 5 years' experience in facilities or vendor management, with a focus on maintenance services. Strong analytical and reporting skills, with proficiency in Microsoft Excel, Access and Project. Excellent stakeholder engagement and negotiation skills, with a customer-focused mindset. Proven ability to manage multiple service providers across diverse technical disciplines. Desirable - Tertiary qualifications in Business, Commerce, Facilities Management or a related discipline. What's in it for you? Join a forward-thinking organisation where your expertise will be valued and your contributions recognised. You'll enjoy a collaborative team culture, access to professional development, and the opportunity to influence vendor performance at a strategic level. This role offers variety, autonomy, and the chance to work with industry leaders in a fast-paced, results-driven environment. Next steps Please attach your resume and cover letter by following the links on this website to APPLY.
