Job Description Conduct night audit procedures, including reconciling daily revenue, verifying guest accounts, and preparing audit reports. Welcome late arrivals and farewell early departures, ensuring a smooth and personalised guest experience. Respond promptly to guest requests and enquiries, delivering solutions with professionalism and warmth. Coordinate with our Front Office day team and other departments to ensure seamless overnight operations. Provide an effective handover at the start and end of each shift. On relief Night Manager nights: Oversee all overnight operations, maintaining safety and security. Handle guest queries, concerns or issues with empathy and clarity. You will work with a night auditor or GSA, however will also sometimes be working alone, depending on the hotel occupancy
