Job Description We’re looking for a reliable and customer-focused Night Guest Service Agent to join our team at Oaks Melbourne on Market Hotel . This full-time position is responsible for providing exceptional service during overnight shifts, ensuring guests have a safe, seamless, and enjoyable stay. Key responsibilities: Manage check-ins, check-outs, and guest enquiries during night shifts Handle guest requests, complaints, and emergencies with professionalism Monitor hotel security and safety, ensuring a secure environment for guests and staff Maintain accurate night audit and reporting procedures Assist with administrative duties and reservations as required Collaborate with the front office team to ensure smooth operations
