Team Leader Credit and Affordability Ongoing, Full-Time opportunity – a chance to make a real impact Competitive remuneration – $103,905 - $119,814 15% superannuation (salary above the base will be dependent on skills and experience) Location – based in the heart of Canberra city Work with purpose – join an iconic Canberra brand deeply committed to serving the local community Enjoy great benefits – from wellness programs to professional development, we’ve got you covered Are you a strategic and people-focused leader with a passion for driving performance and delivering exceptional customer outcomes? ActewAGL Retail is seeking a Team Leader Credit & Affordability to lead a high-performing team responsible for credit operations, hardship support, and debt recovery across electricity, gas, and water services. About the Role Reporting to the Credit and Affordability Manager, you’ll oversee daily operations, coach and develop team members, and ensure service excellence across all credit and affordability functions. This includes managing the Staying Connected program, legal and tribunal matters, and collections for both mass market and commercial customers. A day in the life Lead, mentor and support the Credit and Affordability team to meet KPIs and service standards Manage team rosters, leave, and workload distribution Oversee debt collection activities including disconnections, reconnections, write-offs, and tribunal liaison Ensure compliance with internal policies and external regulations Drive continuous improvement through audits, data analysis, and stakeholder collaboration Prepare monthly and quarterly reports including NECF reporting Resolve escalated customer complaints with professionalism and care Please review the position description for a full understanding of the role What You’ll Bring Strong leadership and coaching capabilities Proven experience in credit management and debt recovery Excellent communication, analytical and organisational skills Proficiency in billing systems and reporting tools Ability to manage multiple priorities and drive performance Why join ActewAGL ? At ActewAGL Retail, we’re committed to delivering energy with integrity and care. You’ll be part of a collaborative, resilient and customer-focused team, with opportunities to grow, lead and make a meaningful impact. Here’s what we offer: Professional growth through ongoing development and access to LinkedIn Learning Health and wellbeing support including discounted gym memberships and free annual flu vaccinations On-site physiotherapy and a range of wellness resources to keep you feeling your best Income protection for up to 3 years to safeguard your future Recognition that matters through our meaningful reward and recognition program Ready to Apply? If you’re ready to take the next step in your career and make a difference in the energy industry, we’d love to hear from you. Please log onto our recruitment portal and submit your cover letter and resume outlining the experience, qualifications, and capabilities you can bring to the role. If you have any questions or want to chat about the role before applying, feel free to contact Macy Dkhar on recruitment@actewagl.com.au (Emailed applications will not be accepted). Closing Date : 14 October 2025 We are an Equal Opportunity Employer who embraces and fosters a culture that supports diversity, inclusion and respect, where people are empowered to fulfil their potential. We welcome people with diverse skills, experiences, perspectives and backgrounds, and encourage applications from women, Aboriginal and Torres Strait Islander people, people with disability, people that identify as LGBTQIA, and people from culturally and linguistically diverse backgrounds.
