Disaster Recovery Support Analyst Grade - DCS Clerk Grade 7/8, Employment - Ongoing Opportunity - Fulltime Location - Sydney - Hybrid working arrangements What’s the Job? In this role, you will support a structured ICT disaster recovery test exercise process, which ensures to maximise an organisation’s ability to prepare for, prevent, respond to and recover from significant incidents to ensure continuity of services. A little bit about you: To be successful in this role you will have (most, if not all) the following: Appreciate the importance of Disaster Recovery in a complex environment and have working knowledge in utilisation of disaster recovery testing within the overall business continuity and availability management framework Experience in discovering opportunities and performing disaster recovery testing for ICT components like systems, networks, applications, servers, databases and people services Strong communication and interpersonal skills motivating customers, ICT staff and associated service providers to achieve comprehensive testing and results Highly developed written and verbal communication and interpersonal skills. Strong documentation capabilities including regular reviews, stakeholder communication and presentations where appropriate Knowledge or various technology and ICT services and working experience of ITSM practices and tools. What will your day involve? Design, develop, maintain, and manage simulated exercises to evaluate the effectiveness of disaster recovery arrangements, and contribute to its continuous improvement Identify emerging technology, issue and monitor and review processes, systems, and procedures across a broad range of activities to develop and improve practical and effective solutions to minimise provisioning risk and maximise service continuity Utilise and Contribute to the ongoing development and management of ITSM capabilities to support the broader team and improve service delivery outcomes. Analyses service and component availability, reliability, maintainability, and serviceability requirements and to ensure proposed solution/s meet service level requirements and are in line with security vulnerability best practice, and highlight key events Provide after-hours support, as required for operational activities Benefits of working with DCS: DCS is a great place to work, and it’s not just us saying that! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset. Competitive salary range starting at p.a super, commensurate with experience plus access to salary packaging. Don’t forget 17.5% leave loading! State of the art offices across NSW We celebrate diversity and embrace genuinely flexible working arrangements - talk to us about what flexibility could look like for you. This includes access to compressed working hours or working in a hybrid model. We are all real people with real lives! Excellent career development and learning development opportunities. We know that our people perform at their best when they feel valued and recognised. Access to exceptional health and wellbeing benefits (i.e., Fitness Passport and EAP) Incomparable leave benefits available – including Flex Leave and Paid Parental Leave A little bit about us: DCS is transforming the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW. Visit our Careers site to find out what it means to work for us. Our Commitment to Diversity, Inclusion & Flexibility We are committed to diversity, inclusion, and new ways of working. The Department of Customer Service serves all the people of NSW, and we want to reflect that diversity in our people. We welcome and encourage applications from people with disability, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQA community, veterans, carers, refugees, people in regional NSW and people of all ages. We strive to be an inclusive workplace where all our people can bring their authentic selves to work without judgement. We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible. Okay, so what’s next? If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo, we would love to hear from you! To start your journey towards joining us, please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages). In your cover letter please share your motivation for applying for this position and your relevant skills. A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities. Click Here to access the Role Description. Please note that Department of Customer Service utilises generic Role Descriptions, which promotes mobility within the NSW public sector by allowing employees to transfer between similar roles more easily. This job advertisement describes the more specific responsibilities of the role, for which we are currently recruiting. Salary Grade 7/8, with the base salary for this role starting at 113,574 base plus superannuation Click Here to access the Role Description . For enquiries relating to recruitment please contact Michael Yoon via Michael.Yoon@customerservice.nsw.gov.au. For enquiries relating to role description please contact Ric Corner via Ric.Corner@customerservice.nsw.gov.au Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Thursday, 16 October 2025 at 9:59 AM Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here . We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Michael.Yoon@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process
