Description AUTHENTICALLY YOU Explore an exciting new career path at W Hotels where your authenticity is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests. We are seeking for talent who can effortlessly blend professionalism with playfulness, creating unique and extraordinary stays for our guests. Charismatic and exuberant with a taste for luxury, bring your knack for delivering exceptional guest service while maintaining a vibrant and lively atmosphere. JOB SUMMARY The Welcome Ambassador is the face of the hotel, responsible for ensuring a warm welcome and a memorable experience for all guests. This role focuses on providing personalized service, managing queues, addressing guest concerns promptly, and fostering lasting relationships to ensure guest satisfaction and loyalty. Role responsibilities include but are not limited to: Greet guests warmly upon arrival and assist with check-in/check-out processes Manage queues ensuring that all guests are approached and acknowledged Ensure VIP guests and regular guests receive personalized attention Assist with special requests or VIP guests as needed Anticipate guest needs and handle their inquiries or complaints efficiently and professionally Coordinate with all departments to fulfill guest requests and resolve issues Maintain an up-to-date knowledge of hotel facilities, promotions, and events Assist guests with travel arrangements, restaurant reservations, and other concierge services Maintain guest profiles and preferences in the property management system (PMS) Follow up with guests during and after their stay to ensure satisfaction Prepare welcome amenities and coordinate special requests (e.g. elites, birthdays, anniversaries) Ensure the lobby and reception area are clean, presentable, and stocked with promotional materials Represent W Sydney by demonstrating professionalism, courtesy, and great hospitality at all times Promote hotel services and amenities to enhance guest satisfaction and revenue opportunities. Uphold confidentiality, discretion, and ethical standards at all times. BENEFITS Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International Discounts on food & beverage across all our hotels Recognition programs to keep you motivated Wellbeing & mindfulness programs to ensure you stay healthy Employee Assistance Program ‘Great Places to Work’ certified MI RECOGNITION Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. MI CAREERS SOCIAL MEDIA ACCOUNTS Chat, engage and follow us on social media. | Facebook | Twitter | LinkedIn | Instagram CTA TO LEARN MORE Visit whotels.com/careers to learn more about our workplace culture and career opportunities. DIVERSITY AND INCLUSION STATEMENT Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws
