Job Description Be available to personally assist guests and respond promptly to their requirements in line with Sofitel Luxury service expectations. Ensure personalised, efficient, luxury service is provided to all guests Ensure that all Check-ins and Check-outs are processed smoothly, accurately and with a personal sense of welcome and farewell, in line with Sofitel Standards Organise guest services within the Club Millésime as required; Concierge services within the Club Millésime Secretarial Services Co-ordinating external services Butler services as required Promote a healthy working relationship with all departments in a bid to ensure all possible information is communicated, in the best interests of the guest’s and the hotel’s operations. Ensure all details on the registration card are transferred to the guest’s reservation accurately and appropriately so ensure that in future stays we are fully aware of all their needs and requests. Liaise with Chef/kitchen brigade to ensure service times are adhered to Ensure all mis-en-place is completed prior to guests’ arriving Carry out any additional duties as requested by your supervisor and/or manager. Ensure all details on the registration card are transferred to the guest’s reservation accurately and appropriately so ensure that in future stays we are fully aware of all their needs and requests.
