Number of Positions Available: 2 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. About the Role We are seeking an experienced and values-driven Practice Lead to join The Salvation Army’s ACT Central Intake Service (CIS). In this pivotal leadership role, you will drive practice excellence, quality assurance, and system alignment across all CIS activities. Reporting to the Program Manager and working closely with the NSW/ACT State Manager, you will ensure that service delivery reflects best-practice principles—including the ACT Shared Practice Framework, the Child, Youth and Families Support Program (CYFSP) requirements, and the National Principles for Child Safe Organisations. As Practice Lead, you will provide expert coaching, embed reflective practice, and lead quality assurance processes to ensure services are trauma-informed, child-safe, culturally responsive, and outcomes-focused. You will also hold direct line management responsibility for Case Workers, supporting the development of a high-performing, ethical, and collaborative team. How you will make an impact Provide expert guidance, coaching, and support to CIS team members to ensure high-quality, consistent case management and client engagement. Embed principles from the ACT Shared Practice Framework and the TSA Model of Care across all aspects of service delivery. Lead the monitoring and review of practice quality, referral processes, and client outcomes to drive improvement. Oversee child safety compliance within the CIS, ensuring alignment with TSA’s Safeguarding Framework and mandatory reporting obligations. Promote a culture of client rights, ethical practice, and safety for children and young people. Support implementation of safeguarding protocols, consent procedures, and risk management strategies. Deliver reflective supervision, practice development sessions, and tailored training to staff. Identify professional development needs and facilitate ongoing capability building. Lead case reviews and reflective practice forums to foster continuous learning. Represent TSA in cross-sector collaborations, including the Joint Operational Working Group and shared governance initiatives. Ensure CIS services align with ACT Government frameworks, including the Shared Practice Framework and CYFSP. Engage with government and community stakeholders to strengthen referral pathways and integrated service responses. Contribute to quality assurance, accreditation, evaluation, and performance monitoring processes. Provide regular reporting and insights to the Program Manager on service outcomes and improvement opportunities. Support alignment with national frameworks and sector reforms across TSA programs. What you will bring Degree in Social Work, Community Development, or a related human services field. Minimum 10 years’ experience in the community sector, with proven leadership in practice development, quality assurance, or service delivery management. Strong knowledge of trauma-informed practice, child-safe standards, and contemporary community service frameworks. Demonstrated experience in supporting reflective practice, supervision, and continuous improvement in complex service environments. Desirable: Postgraduate qualification in Practice Leadership, Social Work, or Management. Membership or participation in relevant sector advisory groups or policy forums. Familiarity with ACT Government frameworks, including the Shared Practice Framework and CYFSP standards. Experience contributing to shared governance, cross-sector collaborations, or system reform. What We Offer Salary packaging up to $15,900 tax free $2,650 meal entertainment benefit. Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities. Sorry Business and Ceremonial leave (up to 10 days) Becoming part of our Burra Burra Network – a pastoral care network where regular group and topic-specific yarning circles are hosted to bring an awareness of the support and opportunities available Access to EAP and health & wellness initiatives incl Fitness Passport Ongoing training and development opportunities that enhance on the job skills and proficiency. Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts. How to Apply If you are ready to lead with purpose and help make a lasting difference in the ACT community, we want to hear from you. Apply now with your resume and a cover letter addressing the key selection criteria. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration
