Number of Positions Available: 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. About the Role The Specialist Family Worker is a vital member of The Salvation Army’s ACT Central Intake Service (CIS) team, providing trauma-informed, culturally responsive support to families and children experiencing hardship, housing instability, and complex disadvantage. Working within a strengths-based and child-safe framework, you will deliver early intervention, targeted assessments, and short-term case coordination to help families stabilise risk factors and connect with essential services. Your role includes collaboration with parents, carers, children, and sector partners such as Child and Youth Protection Services, Child and Family Centres, and Aboriginal Community Controlled Organisations (ACCOs). How you will make an impact Conduct trauma-informed, holistic assessments focusing on family safety, wellbeing, housing stability, and child development. Deliver targeted short-term case coordination, crisis response, and brief interventions for families with complex needs. Co-design culturally relevant action plans with families, facilitating referrals to appropriate long-term supports. Support parents and carers to build protective factors and reduce risk of statutory intervention. Maintain timely, accurate records in SAMIS/SHIP in accordance with privacy and safeguarding standards. Build and maintain strong partnerships across child, youth, and family services, including schools, ACCOs, and family violence supports. Participate in care team meetings to ensure coordinated, wrap-around services for families. Support referral pathways across mental health, family violence, parenting, and education sectors. Contribute to sector reforms and pilot initiatives focused on family and child wellbeing. Stay current with best practices in family support, trauma recovery, and culturally safe service delivery. Engage in supervision, reflective practice, case reviews, and professional development. Share insights and contribute to team learning and service improvements. Participate in training delivered by TSA’s Aboriginal and Torres Strait Islander and Inclusive Practices teams. Foster a collaborative, inclusive team culture grounded in TSA values of integrity, respect, compassion, and accountability. Work closely with Intake and Senior Case Workers to ensure seamless family-focused service delivery. Support the implementation of the Doorways Model of Care and ACT Shared Practice Framework across the CIS. What you will bring Diploma in Social Work, Community Services, Youth Work, Family Support, or related field; or equivalent demonstrated experience. Minimum 1 year case management or short-term coordination experience within family support, early intervention, or community settings. Strong understanding of trauma impacts, family dynamics, child development, and structural disadvantage. Experience delivering culturally safe services to Aboriginal and Torres Strait Islander and CALD families. Knowledge of mandatory reporting, child safeguarding, and ethical practice standards. Excellent communication skills—empathetic listener, clear verbal communicator, and concise writer of case notes and reports. Ability to prioritise competing demands and exercise sound judgement in high-risk situations. Desirable: Proficiency in languages other than English. Familiarity with ACT family service networks and child protection pathways. Experience with SAMIS, SHIP, or other case management systems. Lived experience or strong understanding of intergenerational disadvantage and community healing. What We Offer Salary packaging up to $15,900 tax free $2,650 meal entertainment benefit. Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities. Sorry Business and Ceremonial leave (up to 10 days) Becoming part of our Burra Burra Network – a pastoral care network where regular group and topic-specific yarning circles are hosted to bring an awareness of the support and opportunities available Access to EAP and health & wellness initiatives incl Fitness Passport Ongoing training and development opportunities that enhance on the job skills and proficiency. Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts. How to Apply If you are ready to lead with purpose and help make a lasting difference in the ACT community, we want to hear from you. Apply now with your resume and a cover letter addressing the key selection criteria. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration
