Job Description Plan, coordinate and deliver conferences, meetings, and social events from confirmation to completion, ensuring exceptional client satisfaction. Prepare and manage event orders, proposals, contracts, and action plans, clearly communicating requirements to all departments. Host site inspections, pre-conference briefings, and client familiarisation activities to showcase hotel facilities. Build and maintain strong relationships with clients, suppliers, and industry partners to drive repeat business and new opportunities. Maximise revenue through accurate quoting, upselling of hotel services, and proactive management of short-lead enquiries. Monitor budgets and follow financial procedures for client accounts and departmental expenditure. Support revenue forecasting and contribute to achieving department KPIs and hotel financial targets. Lead, mentor, and motivate junior team members; oversee daily operations in the absence of the ADOS-MICE. Represent the hotel at networking functions, trade events, and industry meetings to enhance market visibility. Maintain accurate records and client data using Delphi/Opera systems to support reporting and follow-up. Drive continuous improvement by reviewing processes, identifying efficiencies, and sharing feedback with management. Stay informed on competitor offerings and market trends to position the hotel competitively.
