What you'll do Lead and undertake the activities to support the delivery of cyber security incident response exercise at HHSs, state-wide and WoG level. Conduct and provide cyber defence operation service with a focus to streamline, automate, and ensure end to end delivery of excellent customer services for enterprise systems within Queensland Health. Create, develop, document, maintain and improve knowledge management and continuous improvement effort and activities in align with industry and enterprise best practices. Build, develop and deliver effective cyber defence service management reports and cyber security incident management reports and provide expert advice to cyber security management and executives. Provide day-to-day cyber security event triage, threat analysis, and incident response activities and document and report on cyber security issues and emerging trends. Manage customer requests to ensure appropriate prioritization, risk-based consideration, and provide appropriate recommendations to resolve the engagements/escalations. About you We are searching for someone who has: Well-developed interpersonal, written and oral communication skills including the ability to negotiate, advise, influence others and work collaboratively with people to make decisions Demonstrated knowledge of ITIL service management framework primarily incident / request / task / change / knowledge and configuration management Demonstrated knowledge of IT fundamentals, concepts, and frameworks and one or more cyber security technologies and operations, including security control tools such as Endpoint Protection Platform/Anti-virus/and Endpoint Detection Response solution administration and subject matter expertise will be highly regarded Demonstrated ability to research, analyze, articulate and deliver updates on the ever-changing cyber security threat landscape and threat actors' tactics, techniques, and procedures Strong research, analytical and problem-solving skills to resolve technical issues related to incident response, coding/scripting capabilities primarily in Python, Powershell, and web APIs to support security solutions while delivering cyber defence services to customers Demonstrated ability to meet service delivery targets and implement quantifiable service improvements by coordinating multiple tasks within agreed priorities, time frames and working unsupervised. Why work with us? Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. Competitive salaries 12.75% superannuation 17.5% leave loading Employee wellbeing & development Access to 24/7 confidential employee support providers and counsellors including for immediate family members Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave. Access to a variety of programs and initiatives to support training and career growth. Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development. Our commitment to equity, diversity and inclusion At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds. Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions. Ready to apply? For further information on how to apply please review the attached Role Description.
