At Winning Group, we pride ourselves on being more than just a run-of-the-mill retail company. We are an award winning experience company, driven by people, science, and our mandate to leave the world a better place. As a fourth-generation, family-owned Australian business, we’re set apart from our competitors by our innovative logistics, technology and luxury retail services. Our brand encompasses a diverse range of entities, all of which are committed to delivering excellence to our valued customers. About the position: Join us as a Claims Coordinator and play a key role in ensuring processes run smoothly and claims are resolved efficiently and accurately. You’ll take ownership of national claims processing, working closely with warehouses, vendors, and third-party logistics (3PL) providers to ensure faulty, damaged, and missing goods claims are collected, credited, and closed on time. Oversee collections and crediting of goods across our national warehouses. Work with warehouse teams and 3PL providers to ensure seamless collections. Ensure all approvals, evidence, and documentation are in place before collections. Track claims, report progress, and follow up on outstanding items to keep things moving. Partner with Finance, Warehouse Operations, and Vendors to resolve any hiccups. Handle unexpected logistical challenges with a proactive, solutions-focused mindset. Qualifications: Logistics or Claims Experience – You’ve worked in claims management, warehousing, or a related field. You can juggle multiple priorities and keep everything on track. You know how to liaise with teams, vendors, and 3PL providers effectively. You spot problems before they happen and follow up until the job is done. You’re collaborative and love working with different departments to find solutions. Why Join Us? State-of-the-art, newly designed office with free daily coffee, an on-site gym, the peaceful Harmony Room, and flexible workspaces. Enjoy generous discounts on all products across our Group, plus access to over 5,000 additional discounts with other retailers. Monthly Wellness & Learning activities to support your journey toward a healthy, balanced lifestyle. Celebrate your successes and unwind with our weekly Friday drinks tradition. Kickstart your day with a delicious fortnightly breakfast BBQ. We believe in promoting from within and are a growing company — where you start isn’t where you’ll finish! Take advantage of our in-house Training Academy offering nationally accredited qualifications (Cert III & IV) to upskill and stay ahead. Access EAP services, including free (limited) health and well-being appointments such as GP visits, dietitian consultations, skin checks, annual health checks, and high-performance coaching. This position requires full-time attendance at our Waterloo HQ. We're committed to nurturing a diverse and inclusive culture of opportunity. We encourage applications from people of diverse backgrounds.
