Job Description As the SAP Service Delivery Lead and Logistics Subject Matter Expert, you will partner with our clients to drive the stability, optimisation, and continuous improvement of their business-critical SAP environment. You will act as a trusted advisor, embodying the expertise of NCS to ensure the client’s SAP logistics platform runs seamlessly and evolves to meet their changing business needs. In this dynamic role, your responsibilities will be twofold. As the Service Delivery Lead, you will provide governance and oversight for all "Day 2" operational activities. This includes managing service level agreements (SLAs), overseeing the resolution of incidents, guiding the root cause analysis of recurring problems, and governing the delivery of system changes and enhancements. You will be the primary operational contact for the client, leading service review meetings and ensuring the support team is aligned to deliver exceptional service. Concurrently, as the Logistics SME, you will be the ultimate escalation point for complex functional issues within SAP Materials Management (MM), Sales & Distribution (SD), and Logistics Execution (LE), applying your deep expertise to solve challenging problems and design robust solutions for system improvements. By joining NCS, you will be part of a forward-thinking technology consultancy that values expertise and is committed to professional growth. You will have the opportunity to make a significant impact on a high-profile Australian client while being supported by the wider NCS team. If you are ready to take on a challenging and rewarding leadership role in our SAP Practice, we encourage you to apply and begin a conversation with us.
