APS4 Practice Officer – Mental Health Services (Labour Hire) Location: Maroochydore, QLD & Lismore, NSW Pay Rate: $44–$50 per hour Super (PAYG) Contract Length: 12 months (with potential 12-month extension) Work Hours: 37.5 hours per week | Monday to Friday Security Clearance: National Police Check & Baseline Clearance Required Start Date: ASAP Support Australia’s Veteran Community in a Meaningful Role A leading Federal Government organisation is seeking two experienced and motivated APS4 Practice Officers to provide administrative and operational support within a mental health and wellbeing service. These roles are based in Maroochydore (QLD) and Lismore (NSW) , supporting frontline clinical teams to deliver vital care to clients and their families. About the Organisation This Federal Government agency delivers high-quality mental health services across Australia to individuals who have served in the defence force and their immediate families. The team is dedicated to improving access to care, supporting service delivery, and ensuring administrative excellence in a fast-paced, multidisciplinary environment. Key Responsibilities As an APS4 Practice Officer, you will: Provide front-of-house and administrative support across various service delivery streams. Respond to client, provider, and stakeholder enquiries in person and by phone. Manage referral processes and handle sensitive client information across systems. Assist in onboarding staff and coordinating clinical programs and workshops. Process invoices, draft procurement documents, and track expenditure. Provide office and asset management, including IT and travel coordination. Support reporting, quality assurance, and compliance tracking. Build and maintain strong internal and external stakeholder relationships. Ideal Candidate Profile You will bring: Demonstrated administrative experience within health or government sectors. Strong written and verbal communication skills. High level of organisation and attention to detail. Confidence working with sensitive information in a confidential manner. A proactive and collaborative approach to team-based work. Mandatory Requirements Australian Citizenship (as per APS employment requirements) Ability to obtain a Baseline Security Clearance Hold or be able to obtain a Working with Children Check or Working with Vulnerable People registration , depending on state/territory Satisfactory National Criminal History Check What’s On Offer Competitive pay: $44–$50/hour Super (PAYG) 12-month labour hire contract with strong extension potential Work within a nationally respected government program Access to flexible work arrangements Join a supportive, inclusive team making a real difference Ongoing professional development and training Aboriginal and Torres Strait Islander candidates strongly encouraged to apply. Only shortlisted candidates will be contacted. Applications received after the due date may be considered for similar roles. "Indigeco Acknowledges the Traditional Custodians of country throughout Australia and Recognise our Brothers & Sisters Connection to Land, Waters and Community. We pay our Respects to our Brothers & Sisters our Culture & to our Elders past, present & future".
