IMPORTS OFFICER - Melbourne Your new company Starting from its Australian roots, this company has grown into one of the top three outbound air freight logistics providers in the Australia-Asia Pacific trade sector. With strategically located hubs across the region, their integrated logistics network offers more than just transportation. They provide tailored solutions in air and sea freight, customs clearance, and warehousing, ensuring smooth, reliable, and efficient cross-border operations. Known for their expertise and dedication, they help businesses move goods faster and smarter across borders. Your New Role- Import Operator Due to an increase in workload, an experienced Imports Officer is needed to join the team on a full-time basis. The role will primarily focus on the growing e-Commerce sector, with opportunities for coaching in high-performance IT platforms. Liaising with clients (nationally and internationally), carriers, ABF and AQIS & e-commerce platforms. Managing, compiling, and processing all import documentation, including assisting with customs and quarantine paperwork. Communicating with transnational clients to organise efficient and on-time freight transportation. Managing client enquiries and handling customer feedback/complaints in a timely manner Lodging Air/Sea cargo automation Lodging Outturn report Co-coordinating with clients and internal staff Cargo delivery arrangement Support custom brokers Complete all required documentation in a timely manner and in accordance with Company policy and compliance obligations Follow procedures and communicate effectively with internal and external team. Ad-hoc tasks as required by management. What you'll need to succeed At least 1 year freight forwarding or logistics experience Service oriented and strong customer-focus approach Imports Officer Experience Good customer service skills Strong attention to detail and good time management Accurate and fast data entry skills Excellent communication Good organisational skills Ability to manage conflicting workload Demonstrated proficiency in computer usage EDI experience (Desirable) What you'll get in return As a Import Operator you will have brilliant career opportunity within the freight forwarding space where you will work in a mentoring and supportive environment with a collaborative operational team. Your salary will be highly competitive, and you will be able to own the role at hand. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your resume, or call Thomas Hunter now at 0437 537 710. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion. Please Note: People Group Recruitment is only accepting applications from candidates CURRENTLY RESIDING IN AUSTRALIA who have the relevant LOCAL skills and experience required for this role. We DO NOT recruit for roles that offer sponsorship, internships, graduate programs, or entry-level positions.
