At ALS, we encourage you to dream big. When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future. At ALS, we encourage you to dream big. When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive. Our global team turns up each day with passion and commitment to do amazing things and always challenging our thinking to solve complex problems for a safer, healthier world. We are currently seeking a Full Time Client Services and Sample receipt Team Leader to join our high-performing team in Canberra. These roles involve a variety of laboratory tasks, including sample receipt and processing, in a fast-paced environment where precision and efficiency are essential. We are currently seeking a Client Services and Sample receipt Co-ordinator to join our high-performing team committed to exceeding client expectations in Canberra. This role involves a variety of laboratory tasks, including sample receipt and processing, in a fast-paced environment where precision and efficiency are essential. The Day to Day: The successful applicants will undertake a range of duties including the following: Develop and maintain high-quality relationships with new and existing clientele. Liasing with clients on queries and quotations. Attending regular client meetings. Setting priorities internally to achieve the client turnaround times and monthly financial targets. Ensuring sample registration is completed in a timely fashion. Promotes and encourages personal growth and effective communication with the team. Communicating with other ALS laboratories regarding ambiguities in sample paperwork or the condition of the samples received. Conducting Annual PMR’s. Ensuring the efficient running of sample receipt and client services through optimising staff numbers, cross training staff and maintaining productivity outputs. Ensure front-end staff maintain an excellent service level to all customers. Supports and contributes towards business improvement. Other duties related to the role. The Essentials: A tertiary science (Micro/Chemistry) Qualification. Excellent attention to detail, communications and organisational skills in a fast-paced work environment. Dedication to safe, quality laboratory practices. Strong commitment to client service. A positive work attitude, willingness to learn new skills and to be a great team player. Ability to work well independently. Sound judgement and an effective problem-solving approach. Working at ALS The ALS team is a diverse and dedicated community united by our passion to make a difference in the world. Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence. At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities. Everyone Matters ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued. ALS also welcomes applications from people with all levels of ability. Accommodation is available on request for candidates taking part in all aspects of the selection process. Eligibility To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa. Working at ALS The ALS team is a diverse and dedicated community united by our passion to make a difference in the world. Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence. At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities. Everyone Matters ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued. ALS also welcomes applications from people with all levels of ability. Accommodation is available on request for candidates taking part in all aspects of the selection process. Eligibility To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa. How to apply Please apply on-line and provide a cover letter and CV that best demonstrate your motivation and ability to meet the requirements of this role.
