About the Role Greeting patients and their families and providing a professional customer service including phone support. Providing information regarding locations of services/and/or patients within the facility and other CYCHS service locations. Managing, distributing, and sorting correspondence and deliveries. Undertaking administrative tasks to support patient flow, patient care and movements within the facility. Maintaining data integrity by checking all data in the patient information and billing systems and modifying/updating to ensure accuracy and compliance with policies and procedures. Maintain and provide support in accordance with policies and procedures for both medical and administrative records. Comply with relevant administrative organisational goals and KPIs and manage and undertake specific administration duties as directed. About Children's Health Queensland Hospital and Health Service (CHQ HHS) Children's Health Queensland is a recognised leader in paediatric healthcare, teaching and research, delivering a full range of clinical services and training, tertiary and quaternary care and health promotion programs to children and young people from across Queensland and northern New South Wales. Our interprofessional workforce of more than 5,000 people deliver responsive, integrated and internationally recognised person-centred care through a network of services and facilities, including the Queensland Children's Hospital, Jacaranda Place, Ellen Barron Family Centre, our Child and Youth Community Health Service, our Child and Youth Mental Health Service, and other statewide services and programs including specialist outreach and telehealth services. Inclusion and diversity To encourage inclusive practices in recruitment, we are committed to increasing our Aboriginal and Torres Strait Islander Health Workforce and building inclusive cultures that respect and promote human rights and Workforce Diversity and Inclusion. CHQ is an equal opportunity employer. Some of the great benefits of working at CHQ HSS If you're looking for a rewarding career, and you're excited to contribute to the development of Australia's best paediatric health service, come and join the team at CHQ and enjoy a range of benefits including: Opportunities for professional growth and development Competitive renumeration Annual pay increases 12.75% employer superannuation contribution 17.5% annual leave loading Salary packaging Employee wellness and assistance program * Work/life balance, variety, and flexibility You can find out more about why it's so great to work at CHQ HHS here.
