Margaret River, Full Time, Hospitality Vacancy Listing Dates 1/09/2025 to 29/09/2025 Please Quote Reference Number 13295 Experienced Hotel Front Receptionist Remuneration: $60,000 - $77,000 Join The Grande Escape Resort in Margaret River Grande Escape Resort is seeking a Hotel Receptionist to join our team in Margaret River. We require an individual who is a strong brand ambassador and who presents a positive and warm first impression for our guests and visitors. In addition to exceptional customer service capabilities, you will possess highly effective administrative skills for groups, functions, data entry and other office functions inclusive of invoicing and managing bookings. This role requires a candidate who thrives in a high energy and fast-paced environment, who has a professional manner, and takes pride in maintaining an office environment to the highest standard. The ideal candidate will have : Experience in RMS (Property Management System) or similar system is essential for this role with a passion for working in hospitality. Experience managing a large volume of calls, multiple phone lines and emails with professional etiquette. The ability to build positive relationships with a high level of interpersonal skills. An ability to organise the front reception staff and tasks and show initiative. An understanding of the importance of the guest experience and a passion for delivering exceptional service. The ability to efficiently manage guest complaints and achieve professional and positive outcomes while ensuring high standards of customer service. Ensure smooth and efficient check-in/check-out procedures. Provide guests with information about hotel facilities, services and local attractions. Maintain accurate daily cash reports and reconcile accounts. Strong communication skills with the ability to liaise effectively with all levels, in both oral and written forms. Expert level multi-tasking capabilities, without compromising on quality, in a fast-paced environment but also possess the ability to work autonomously. Exceptional problem-solving skills and high level of attention to detail. Proficiency in handling and maintaining office equipment. Liaise with housekeeping, maintenance, and security to ensure guest satisfaction and safety. Ability to train and motivate employees. An aptitude to learn and utilise software to increase effectiveness and efficiency within the workplace Experience with office and supply management. Demonstrated sales experience will be viewed favourably. To be considered for this role you need : At least 1 years' experience in hotel front receptionist roles including, reservations, group bookings, room allocation, accounts and payment handling. Availability to work a rotating roster, including shifts on weekends and Public Holidays Experience with RMS or similar hotel system Customer Service Experience Valid working rights in Australia Have Australian National Police Clearance, no more than three months old This is a full time position. A remuneration package of $60,000 - $77,000 will be offered to the successful candidate. APPLY NOW through the online application form. Sponsorship may be available to the right person.
