UTS has a bold vision to be a world-leading university of technology. We are a dynamic and innovative university in central Sydney, consistently ranked the top young university in Australia. With a culturally diverse campus life and extensive international exchange and research programs, UTS prepares graduates for the workplaces of today and tomorrow. About the Team Lifetime Learner Experience (LLE) Unit is part of the Deputy Vice-Chancellor Education and Students portfolio and was formed in 2021 to enable the alignment of a range of learner acquisition, administration and assurance activities which are critical to the success of the UTS 2027 Strategy and in supporting the UTS Vision. The LLE Unit consists of three (3) functions: • Future Learners – approx. 100 FTE• Current Learners – approx. 100 FTE• Operations – approx 25 FTE (excludes casuals) The Admissions Team is situated in the Future Learners space and manages direct and indirect admission and application processes related to the following domestic and onshore international future learners: • Undergraduate• Postgraduate• Online Program Management (OPM)• Cross Institutional• Non-Award• Honours• Deferrals• Offer by Invitation• Internal course transfers (continuing) About the Role The Officer, Admissions is responsible for the completion of tasks to support the Student Management team in the effective and compliant administration of student admissions activities to enable strategies to achieve the university’s load planning targets. This role is pivotal in maintaining exceptional operational and customer service standards. Main duties/responsibilities: • Provide accurate, timely, client focused advice to enquiries (telephone, email, face to face) from a range of internal and external stakeholders• Problem solving and making decisions based on admissions policies and procedures, and identifying when to refer enquiries that need escalation• Processing applications and supporting documents for Admissions within designated turnaround• Assessing eligibility for admission to UTS courses, including evaluation of qualifications and English language proficiency Main skills/experience: • Demonstrated commitment to customer service and the ability to deliver high quality client-focussed services• Commitment to providing accurate and timely information• Demonstrated ability to use technology with a high level of accuracy, applying attention to detail and being able to troubleshoot problems• Ability to sustain and maintain levels of concentration in a large volume processing environment to ensure accuracy• Excellent interpersonal skills, including verbal and written communication Remuneration Base Salary Range: $83,906- $95,989 pa (HEW 5) This role attracts 17% superannuation in addition to the base salary. Employee benefits include flexible work practices, child care centres, generous parental leave and salary packaging opportunities. This position is full-time and appointment will be made on a fixed term basis for 8 months. How To Apply To apply, please submit your CV and address the following 4 selection criteria only in a separate document: 1. Ability to plan and manage self to ensure the timely completion of tasks, whilst ensuring correct processes and compliance are adhered to. This includes a demonstrated ability to work independently, while contributing and supporting the team in completing tasks and meeting deadlines.2. Demonstrated ability to use required technology with a high level of accuracy and attention to detail and ability to troubleshoot problems3. Demonstrated ability to maintain sustained level of concentration in a volume processing activity to ensure accuracy and identify errors to be addressed.4. Ability to develop and maintain a strong level of customer service, with excellent interpersonal skills including verbal and written communication skills. Applicants who do not address the selection criteria will not be considered. Please note that only those applications submitted via the UTS online recruitment system will be accepted. Current UTS employees should apply through their UTS Employee Self Service function. As you will be unable to save your application once started, please have all required documents and information available prior to commencing. Please ensure that the file name for each document submitted includes IRC322160 and your name. Specific enquiries or issues with your application may be directed to the UTS Recruitment Team at recruitment@uts.edu.au Closing Date: Sunday, 24th August at 11.59pm Applicants must have current and valid work rights in Australia.
