Do you want to work at an agency where each day reveals new opportunities to work on some of the biggest issues facing consumers and businesses and have opportunities to pursue new and exciting pathways? Do you want to work at a place where smart and dedicated people from all walks of life collaborate to work on meaningful matters? Do you want to lead a dynamic team and drive performance in a fast-paced contact centre environment while contributing to the protection of Australian consumers? Then this is the place for you! At the ACCC, we’re proud of the impact we can make together. We understand the responsibilities and challenges that come with a fast moving and ever-changing environment. Our high performing culture is built on a foundation of care, support and inclusion. It’s why we’re driven by connection and collaboration, sharing our skills, knowledge and support with each other freely and frequently. It’s why we prioritise the wellbeing of our people and empower them to work autonomously, flexibly and courageously. At the ACCC, we believe the best version of you is the one that’s true to who you are – and that’s the you we want working alongside us. We value flexibility, and all roles can be performed from any capital city in a state or territory or Townsville and are available on a full-time, part-time or job-share basis. Applicants from diverse backgrounds including First Nations peoples, people with disability and those from different cultural backgrounds are encouraged to apply. The key duties of the position include: There are currently three Assistant Director within the Infocentre, while this process will be used to backfill the position of Assistant Director Support, the merit list will be used to fill ongoing and non-ongoing positions as they arise. Assistant Director, Infocentre Operations This role is responsible for planning, coordinating and implementing strategies to monitor and drive high performance in the Infocentre. This will include strategies relating to workforce optimisation, performance management, onboarding, training and quality assurance. This role oversees the Operations stream of the Infocentre. The Assistant Director will have one APS5 staff reporting directly to them, and oversight of a team of Public Information Officers who handle contacts from the public and additional support staff members. Contact Centre experience and/or experience working in client service environments will be highly regarded. Assistant Director, Infocentre Support The Assistant Director, Infocentre Support is responsible for the Infocentre’s system, data and innovation work, learning and development and knowledge management. This role manages a team of up to four staff. The Assistant Director, Infocentre Support requires a track record in training and applying adult learning principles, with Cert IV qualifications preferable, and experience with system and data support. Assistant Director, Infocentre Engagement The Assistant Director, Infocentre Engagement is responsible for internal liaison, coordinating correspondence, the Under Assessment process (which involves collecting information and triaging reports received) and implementing strategies to support the work of the Infocentre. This role manages a team of up to four staff. The Assistant Director, Infocentre Support requires a track record in their ability to research and analyse information to identify trends and emerging issues, draw accurate conclusions based on evidence, compile reports, and present recommendations. Eligibility In order to succeed in the role, you will have: demonstrated experience in leading high performing teams in a fast paced environment, encouraging engagement and collaboration strong interpersonal and communication skills, to engage effectively and influence outcomes an ability to contribute to Infocentre strategies and projects, to drive process efficiency and improvements and contribute to the ACCC’s strategic priorities knowledge of the ACCC’s role and functions and/or Competition and Consumer legislation, or the demonstrated ability to quickly acquire it. To find out more about us and the role, please read the Candidate Kit. Getting to know the Australian Competition and Consumer Commission The ACCC is an independent statutory authority that administers the Competition and Consumer Act 2010 and other Acts. The ACCC works to promote effective competition and fair trading in the market place to benefit consumers, business and the community, and efficiency in the delivery of certain infrastructure services. The AER is a part of the ACCC. The AER is Australia's national energy market regulator and has an independent board. The AER shares employees, resources and facilities with the ACCC.
