Overview Technical Delivery Manager - ServiceNow Developer. Primarily the Technical Delivery Manager provides senior technical assistance to ICT Service Management Projects within Enterprise and Technology Services, Information and Technologies Branch. This role requires ServiceNow Developer skills and experience to implement ServiceNow enhancements, new modules or features, and continual improvement. There may be assistance as needed to other ICT related programs, projects and internal activities within the Department. Responsibilities Lead and contribute to the development of technical designs in specific application, infrastructure or functional areas. Provide advice to ensure ICT tools and methods are available, understood and employed. Scripting, coding and development in ServiceNow to implement modules, features and enhancements. Identify and implement improvements, process flows, automation and work closely with internal and external ServiceNow teams to enable better outcomes. Work with operational and project teams and vendors to prepare and deliver technical plans, work packages for provisioning/decommissioning environments, implementation of standard offerings, and fulfillment of ICT governance obligations including approved support models. Build product roadmaps, requirements collection and release planning and scheduling for core product development. Architecture, design, delivery and retirement of APIs, API development frameworks; champion maintainability, portability, reusability, testability, abstraction, ease of use, packaging and backward compatibility in design. Monitor applications and middleware to gain knowledge of emerging technologies, architectural paradigms, patterns and principles. Use appropriate tools to design and contribute to reusable solution architecture, including detailed component specifications, documentation, use case examples and samples. Undertake analysis for internal and vendor proposals, outlining technical viability, identifying potential problems, and proposing effective solutions. Lead activities in product delivery, monitor performance, provide advice and assist in formulating solutions to complex system and programming problems. Provide advice on technical aspects of the solution, including development, coding, scripting, integration, changes, deviations from specifications, etc., contributing to improvements and implementing technical strategies, standards and practices (including security). Leverage specialist expertise and collaborate with other teams and vendors to achieve outcomes for the requesting business unit. Build and sustain positive relationships with team members, vendors, clients and stakeholders; be responsive, flexible and adaptable to changing needs. Present messages clearly and concisely, focusing on key points and using appropriate language and medium for communication. Mandatory requirements ServiceNow Admin Certification (or higher) At least 3 years of hands-on ServiceNow development experience (e.g., ITSM, ITSM Pro, ITOM, CSM, Digital Product Release) Capabilities / Desirable attributes Extensive ServiceNow development, coding, architecture, administration, enhancements, maintenance and integrations and data management. ServiceNow scripting and automation (Business Rules, UI Actions, Client Scripts, Workflow Design). ITIL and IT Service Management. Experience in the Public sector and large government departments is advantageous. Technical skills Compiled, scripting or query languages: ASP.NET, .Net Core, SQL Server, Angular, React, C#, Glide, HTML and CSS, PowerShell. Microsoft Azure knowledge (Azure functions, Azure app services). Microsoft cloud technologies Azure services (SQL PaaS, IaaS, Express Route, AAD) and/or Office 365 services (Dynamics 365, Teams, Power Platform). On-premises technologies (Active Directory, SCCM, SCOM) would be advantageous. Technical documentation Experience producing technical documents including two or more of: technical solution architectures, high level/detailed designs, as-built guides, operations guides. Network technologies Firewalls, application delivery networks, proxies/content filtering, web application firewall. Seniority level Mid-Senior level Employment type Contract Job function Information Technology Industries Government Administration Note: The description excludes non-essential boilerplate and postings not directly related to the role. EEO statements remain as applicable. J-18808-Ljbffr
