EOI - Principal Strategy Lead Please note: this opportunity is open to current at-grade employees or those in the existing Grade 11/12 Talent Pool (i.e. substantive Grade 11/12 or currently talent pooled at this level). Assessment for this temporary role will be based on suitability only, not a comparative process, and therefore will not result in talent pooling. Clerk Grade: 11/12 ($149,739 - $173,174 Super) Employment Type: Temporary Parental Leave backfill opportunity until 22.08.2026 Office Locations: Sydney McKell with flexible working supported This role is part of the Strategy team in the Strategy, Commercial and Risk Division. About the team The Strategy team creates and executes strategies, assesses market trends, secures funding and drives innovation to help shape NSWTA's future and ensure its long-term success. The primary purpose of this role is to lead and manage the development of strategies, strategic programs and initiatives related to digital connectivity to ensure alignment with priorities and objectives, maximise stakeholder and customer value and support the achievement of customer-centric outcomes. Your day-to-day -Provide expert, strategic advice to senior leaders and other key customers and stakeholders on digital connectivity strategies, strategic programs, and emerging program issues and risks, to inform evidence-based decision making and drive improved customer outcomes -Lead the development, implementation, and evaluation of digital connectivity strategies, strategic programs and initiatives, identifying interdependencies and leveraging resources to maximise efficiencies and achieve desired outcomes -Provide direction and expert advice to customers and stakeholder on digital connectivity strategies, strategic initiatives and programs to ensure compliance with all statutory and legal requirements and delivery of required outcomes -Collaborate and engage with specialist teams to ensure the application of best practice methodologies to achieve improved efficiencies -Manage customer and stakeholder relationships through effective communication, collaboration, negotiation, and issues management to ensure effective engagement throughout strategy development and implementation -Facilitate workshops and deliver presentations, to influence, educate and inform senior leaders and influential stakeholders throughout all stages of strategy development and implementation -Maintain awareness of relevant issues, policy obligations, insights, challenges, industry trends and practices and opportunities to identify, pursue, evaluate, recommend, and deliver innovative solutions that optimise outcomes and contribute to best practice in line with organisational and government priorities To be successful in this role you will demonstrate: -Appropriate tertiary qualifications or equivalent, relevant professional experience and training -Substantial experience in leading the development and implementation of strategic programs -Excellent reporting, presentation and communication skills -Strategic thinking, organisational skills and success in influencing strategy through collaboration, consultation and data driven decision making -Government and/or Independent Agency and telecommunications industry experience, is desirable What we need from you To start your journey towards becoming our Principal Strategy Lead, please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages). In your cover letter please share your motivation for applying for this position and your relevant skills. Salary Grade 11/12, with the base salary for this role starting at 149,739 base plus superannuation Click Here to access the Role Description . For enquiries relating to recruitment please contact Kate Fealy via kate.fealy1@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Monday 8th September 2025 [9:59am] Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here . We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact kate.fealy1@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process
