Are you ready to embark on an exciting journey in a customer-facing role with no weekend work? Do you dream of kickstarting your career in the Australian Public Service? Do you thrive on making a real difference in people's lives? If so, we have the perfect opportunity for you! Defence Housing Australia (DHA) is on the lookout for a passionate and dedicated Senior Property Manager. In this role, you will play a crucial part in supporting Australia's Defence personnel and their families by providing exceptional housing and housing-related services. Join us and be a part of something truly meaningful! About us DHA was established in 1988 following passage of the Defence Housing Australia Act 1987 (DHA Act) to provide adequate and suitable housing for, and housing related services to, members of the Australian Defence Force (ADF) and their families. We remain committed to our purpose of providing housing, and housing related services, to ADF members and their families to support Defence's operational needs. DHA manages an expanding portfolio of housing solutions and provides housing for over 17,200 ADF members and their families and administers rent allowance for more than 16,000 ADF members and their families in private rental accommodation. DHA provides housing related services advising on eligibility, providing posting support, and managing bookings and allocation services for all DHA provisioned housing and on-base accommodation to approximately 60,000 ADF members. To find out more about DHA, please refer to our website or read our latest Annual Report . The key duties of the position include About your team The Service Delivery Group manages the housing portfolio for DHA, including housing allocations and administration, asset and tenancy management, heritage and upgrade projects, construction, and development activities. Within this Group, the Service Operations team is responsible for contributing to property management services, including inspections and maintenance, and housing benefits for ADF members and their families. About the role The Senior Property Manager will manage a portfolio of service residences, which may have complexities to achieve contractual obligations and expected DHA standards. This includes management of occupant and landlord interactions, maintenance and other property related matters within DHA's agreed Standard Operating Procedures (SOPs). You will conduct property inspections, identify occupant liability and coordinate the preparation of properties for incoming occupants. You will identify and arrange maintenance services to be undertaken in line with budgets, including raising work orders, monitoring progress, and authorising payment upon completion. You will manage and update DHA systems efficiently and effectively to ensure properties are returned for occupancy within set timeframes to meet key performance indicators (KPIs). You will respond to internal and external customer enquiries and requests in a timely and professional manner, providing pro-active advice and solutions, and be the first point of contact for escalated matters of a more complex nature. You will also be responsible for contributing to the development, coaching and training of team members in partnership with other stakeholders.
