The National Manager, National Police Checking Service (NPCS), is responsible for the leadership and strategic direction of the NPCS. The NPCS facilitate a nationally coordinated criminal history check service by receiving check applications from Australian police agencies and Accredited Bodies matching and coordinating vetting of checks and returning appropriate criminal history checks (police checks). You will be responsible for setting the strategic direction and driving the modernisation of the NPCS, including overseeing implementation of fraud prevention strategies, digital capability uplift and expansion of the function to pilot a National Continuous Checking Capability (NCCC) solution in partnership with police agencies and state and territory Working with Children and National Disability Insurance Scheme screening units. In this role, you will engage with a diverse range of stakeholders including government departments, law enforcement partners and other not-for-profit and private sector external organisations, ensuring that ACIC remains a trusted partner in safeguarding Australia's national security. The occupant of this position will apply visionary leadership, have an outstanding record of achievement in service delivery, underpinned by astute budget management skills. You must be forward thinking, ensuring that ACIC systems and capabilities anticipate and meet the agency's future strategic directions and needs. You will report directly to Executive Director Policing Information and Checking Services (ED PICS) and be responsible for ensuring that the ACIC operates effectively and efficiently in a dynamic and high-stakes environment. The key duties of the position include lead and oversee our National Police Checking Service, driving change, operational performance, efficiency and reform ensure exceptional customer service by understanding stakeholder perspectives and delivering high-quality services that enable and enhance the performance of the agency exercise well-developed judgement and strategic thinking to manage high-priority projects simultaneously and anticipate and analyse issues from multiple perspectives thrive under pressure in a fast-paced and changing environment, ensuring high-performance and an agile service culture oversee the day-to-day operations, responsible for providing enterprise-level leadership and strategic direction to a large, multi-disciplinary workforce provide impartial and clear advice to the Executive Director, Deputy CEOs and other stakeholders and to make challenging decisions to achieve enterprise-wide outcomes engage with internal and external stakeholders, applying high-level negotiation skills, diplomacy and influence to understand their requirements and foster collaborative relationships. Core capabilities To be successful in this role, you will demonstrate: Extensive experience in public sector management with expertise in strategic planning, service delivery and program management, including leading complex projects and making evidence-based decisions. Exceptional leadership and people management capabilities with a proven track record of championing whole-of-agency change management and leading multi-disciplinary teams Outstanding interpersonal and communication skills with the ability to represent the ACIC in diverse forums, build enduring stakeholder relationships and demonstrate political awareness High degree of business acumen with demonstrated ability to drive business development, manage budgets, and deliver customer-focused services that meet stakeholder needs Ability to develop and implement strategic forward plans that align with organisational objectives and anticipate emerging challenges and opportunities Strong negotiation skills and capacity to provide honest, evidence-based advice while making challenging decisions in the national interest Experience fostering a culture of innovation, collaboration and accountability while driving operational performance and organisational reform.