Job Description: Better and fairer care. Always. St Vincent's has been a leader in Australia's health and aged care landscape for more than 165 years. Since our founders, the Sisters of Charity, opened our first hospital in 1857, our services and nearly 30,000 people have been behind some of Australia's most important medical breakthroughs. We are a microcosm of Australia’s health and aged care system and are uniquely positioned to lead and respond to our rapidly changing environment. We are looking for a special kind of person - a St Vincent’s kind of person. Someone who puts excellence, compassion, connection and caring for other people at the heart of everything they do . We are looking for a Communications Engineer with a passion for building robust, modern, and reliable communication platforms to join our team and play a key role in shaping the digital workplace at St Vincent's. R eport ing to the Unified Communications Manager , you will be responsible for the design, delivery, and support of our enterprise-wide voice, video, and collaboration platforms. Your expertise will be instrumental in ensuring a secure and scalable environment that enables our staff to deliver exceptional and compassionate care. This is a Permanent Full-Time position based in any of ou r Group Head Offices in Sydney , Brisbane or Melbourne on a hybrid working arrangement – 3 days a week in office and 2 days working from home. In this role, there will be a requirement to work on-call as needed. Key responsibilities of the role: Act as a Tier 3 technical leader and 2IC to the Unified Communications Manager, providing expert support for critical platforms like Teams Voice and nurse call systems Take end-to-end accountability for the performance and clinical readiness of our life-critical communications infrastructure Drive continuous improvement by leading incident investigations, problem management, and identifying opportunities for service and cost optimi s ation Manage telco billing, usage optimi s ation, and lead vendor engagement to ensure value and risk mitigation Provide operational leadership and mentorship to a team of Level 1 and 2 Field Engineers Contribute to new site implementations and UC upgrades, ensuring a smooth service transition from projects to daily operations Act as a key escalation point for UC-related incidents, providing executive-level communication during high-impact events Things that work for us: Minimum 5 years’ hands-on experience in unified communications, telephony, or network support roles within a complex, multi-site environment Experience in a healthcare or regulated environment, participation in UC transformation programs, and scripting or automation experience are highly desirable P roven expertise in fault isolation, configuration management, and patching of UC/telephony platforms Demonstrated experience with a range of technologies, including PABX, Teams Voice, nurse call systems, and mobile device management (MDM) , and familiarity with contact cent re platforms like Genesys Strong understanding of telecommunications billing, expense management, and reporting and prior management of cost cent re s and coordinating with finance and procurement teams Familiarity with cybersecurity principles related to voice infrastructure, including vulnerability management and access controls , experience applying ITIL v4 processes and familiarity with compliance frameworks like ISO27001 and SOCI Experience coordinating vendors, managed service providers (MSPs), and telco support teams to resolve incidents and deliver operational improvements Bachelor's degree in a relevant field or equivalent industry experience and c ertifications such as CCNA, Microsoft Certified: Teams Voice Engineer Associate, and ITIL v4 Foundation Things that work for you: Ability to visibly see your impact on the business and its service Competitive salary packaging options Discounted private health insurance Employee Assistance Program for staff and their families Access to the Fitness Passport (FP) At St Vincent’s we value inclusivity and diversity and acknowledge the importance of creating a work environment that is welcoming, safe, fair and impartial and invites people from all backgrounds to join us. Pre-Employment Checks Your employment is conditional upon the completion of all required pre-employment checks, including relevant immunisations. Equal Opportunity We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone. How To Apply Please submit your application via the Apply button, include your resume and a brief cover letter outlining your experience and suitability. Please note - we will be progressing applications throughout the advertising period. Respectfully, no recruitment agencies. Closing Date: 28 August 2025 11:59pm Reconciliation Action Plan: At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples. For further information, visit https ://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au View Reconciliation Action Plan Code of Conduct: View Code of Conduct
