Description Are you ready to be part of an organisation that values expertise, passion and diversity? At CFS we know that the foundation of our success lies in our exceptional people. We believe in celebrating individuality, have a passion for high performance and creating an environment where you can unleash your full potential. Our people enable us to make a difference and deliver exceptional experiences to help our customers achieve financial freedom. Your Team The Customer Engagement & Brand team sits within Customer Office and includes Brand, Customer Engagement, Customer Communications and Studio functions. As a Senior Communications Manager you play a vital role in providing members and investors with the tools, insights, and messaging to guide them toward financial freedom. You also equip licensees, advisers and employers to manage change including supporting their clients/employees. Your Responsibilities Drive engagement and building reputation, meeting regulatory obligations, and supporting members through change Develop and execute multi-channel communications strategies aligned with business goals Own end-to-end execution of campaigns, reporting and post-implementation-review and insight elements Lead the strategy development and planning of large programs and assist in managing the team to deliver. Understand Customer Office and Product objectives and financial targets to inform the development of supporting communications solutions Collaborate with subject matter experts to ensure content accuracy and relevance Your Capability and Experience Extensive experience in marketing or communication in Wealth Management Proven track record of creating and executing successful communications campaigns Strong project management and organisational abilities Deep understanding of financial services products, compliance requirements, and customer pain points Awareness of compliance and data privacy regulations What to Expect At CFS, you'll be working among the very best in the wealth management industry. It's an inspiring environment that encourages development and celebrates success. Other things to look forward to: Access to CFS Employer Super, which offers an expansive investment menu and flexible insurance solutions Support with financial services, including discounts on home loans and daily bank accounts through our partnership with a leading financial institution Access to 24/7 confidential support covering safety, medical and mental health services Life Leave - 3 days per annum to focus on your wellbeing or celebrate a special event Exclusive discounts on retail, travel and entertainment Additional leave day to celebrate your birthday CFS Culture At CFS we are committed to creating a thriving environment where individuals can flourish. We believe that success is built upon strong teams, and we are dedicated to celebrating uniqueness, championing individuality and supporting a diverse and inclusive workforce. We believe that when you can truly be yourself, you can unlock your full potential. Apply today and join us in helping Australians to achieve their financial freedom. Please note, CFS requires all candidates to have full work rights in Australia. Where we have preferred candidates, background checks (including Police, Employment, Bankruptcy checks, ASIC banned and disqualified persons) will be completed prior to the final preferred candidate’s employment being confirmed. The outcomes of the background checks do not preclude the preferred candidate, however, they will be assessed against the inherent requirements of the role. This role is based on Gadigal Land (Sydney).
