About the Company At Impact, we partner only with clients who share our values of placing the right people, with the right skills, in the right role, within the right culture. Our client knows success comes from their people. They foster a respectful, supportive workplace, value initiative, reward performance, and encourage growth through training and development. You'll join a close-knit team that celebrates achievements, solves challenges together, and delivers quality for their customers. A well-regarded aluminium and stainless steel supplier with over 20 years' experience, they specialise in fencing, balustrading, louvres, privacy screens, frameless glass, and auto-gate systems - delivering quality products and tailored service across Sydney. The Opportunity We're seeking a proactive and hands-on Operations Manager to oversee warehouse and logistics operations , while also managing the internal sales team . You'll be responsible for ensuring goods are stored, handled, and dispatched efficiently, stock levels are accurate, and customer orders are fulfilled on time. At the same time, you'll work with the internal sales staff to support customer enquiries, coordinate order processing, and ensure the continuous delivery of exceptional service they are known for. Key Responsibilities Lead all warehouse operations - receiving, storage, inventory control, picking, packing, and dispatch Oversee deliveries, liaising with drivers and couriers to ensure timely and accurate drop-offs Maintain accurate stock records and ensure inventory integrity Manage and support the internal sales team, ensuring excellent customer service and order processing accuracy Foster collaboration between sales and warehouse functions to streamline workflows Ensure WHS compliance and promote safe work practices at all times Identify and implement process improvements for greater efficiency and service quality What We're Looking For Proven experience in warehouse, logistics, and/or operations management Experience in the aluminium or timber industry Leadership skills with the ability to manage both warehouse staff and sales teams Strong organisational and time management abilities Sound knowledge of inventory control, dispatch processes, and warehouse systems A focus on customer service excellence and operational efficiency Forklift licence (desirable) Why you'll love it there: Well-established business with over 20 years of industry success Work within a company that values their staff and truly gives a damn Diverse leadership role spanning warehouse, logistics, and sales Stable, full-time position in a supportive and collaborative environment Work with quality products and a loyal customer base Opportunity for growth with views of taking the business national
