Appliances Online transformed the online appliance market in the early 2000s and has maintained its position as an industry leader ever since. As Australia’s largest online appliance retailer, we continue to set the standard for innovation and customer satisfaction. Our commitment to excellence has earned us numerous prestigious retail awards, solidifying our reputation as a trusted name in the industry. About the position: As a vital part of the Appliances Online sales team, you will support the smooth and efficient processing and delivery of customer orders. Reporting to the Team Leader Order Management, your day-to-day contributions will help ensure our customers receive timely and accurate service every time. Reporting on next day orders to keep operations seamless Releasing orders for dispatch when stock is available and payment is confirmed Managing refunds and returns efficiently Processing changeover requests and other order management tasks such as damage allowances, re-invoicing, and order splitting Ordering agency items as needed Creating and issuing Appliances Online gift vouchers Providing support to the Engine Room and other business units as required Qualifications: Exceptional customer service skills and a genuine desire to help Clear and professional communication, both written and verbal Confident phone manner and presentation skills Strong computer proficiency and ability to navigate multiple systems Excellent organisation and keen attention to detail Ability to multitask, prioritise effectively, and stay calm under pressure Solid numeracy and accounting skills Why Join Us? State-of-the-art, newly designed office with free daily coffee, an on-site gym, the peaceful Harmony Room, and flexible workspaces. Enjoy generous discounts on all products across our Group, plus access to over 5,000 additional discounts with other retailers. Monthly Wellness & Learning activities to support your journey toward a healthy, balanced lifestyle. Celebrate your successes and unwind with our weekly Friday drinks tradition. Kickstart your day with a delicious fortnightly breakfast BBQ. We believe in promoting from within and are a growing company — where you start isn’t where you’ll finish! Take advantage of our in-house Training Academy offering nationally accredited qualifications (Cert III & IV) to upskill and stay ahead. Access EAP services, including free (limited) health and well-being appointments such as GP visits, dietitian consultations, skin checks, annual health checks, and high-performance coaching. This position requires full-time attendance at our Waterloo HQ. We're committed to nurturing a diverse and inclusive culture of opportunity. We encourage applications from people of diverse backgrounds.
