Introduction Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND. We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview Grow with GB! Industry leader in offering career development opportunities Monthly RDO & Flexible and hybrid working arrangements ( including Work from Home & Office ) Something for everyone - range of staff benefits, discounts & wellbeing programs About t he Role As an Early Intervention Specialist (EIS) you will focus on the R eturn T o W ork (RTW) aspect of high-risk workers compensation claims which are pending approval and acceptance. The EIS will provide exert advice to both the employer and injured workers on how to access services and treatment with the aim of support ing improv ed health and recovery goals and facilitating an early, safe and sustainable return to work. In this role, you will provide guidance and assistance to employers with the aim of facilitating an early , safe and sustainable return to work for injured workers, and helping to set up a claim to get a head start before it reaches the claims management team. Being a customer facing role, y ou will be on the front line providing excellent customer service by phone or virtual meeting to a variety of stakeholders. From time to time , you may need to travel to employer work site s and participate in site claims reviews. How you'll make an impact Your responsibilities will include: I dentifying claims that may benefit from early RTW assistance . Contacting employer s to determine the level of engagement with the worker about RTW, potential barriers, and consider what assistance is required . Educating employers around how to meet their RTW obligations and may also engage further services depending on the need of a specific claim. Referring claims to Occupational Rehabilitation Providers, our Mobile Case Management team for treat ing health provider Case Conferen cing Ensuring others in the business involved in the Early Intervention (EI) program have the required resources and training to undertake their roles Being readily available and accessible to GB staff involved in the EI program to provide guidance and to troubleshoot issues as they arise Contacting injured workers to determine their treatment needs and appropriate inter ventions to help support their recovery and return to work goals Engaging with treatres to discuss treatment modality, diagnosis and treatment goals Communicating with stakeholders at varying levels through both large employer/ government organisations and the medical industry Understanding auditing and WorkSafe requirements to achieve APA measures . About you What are we looking for? C laims/case management experience withing Workers Compensation industry I n depth understanding of work cover and VWA guidelines and procedures, as well as practical application of these Knowledge of and experience in managing complex claims, and the ability to understand or read complex claims indicators An understanding of type s of injuries , and how they impact Return to Work outcomes Excellent communication, coaching and mentoring skills What we can offer you: Attractive remuneration packaging & flexible work arrangements including Work from Home Monthly RDO (Rostered Day Off) after completion of your probationary period Birthday Club - have a day off during your birthday month as a gift from GB Paid Parental Leave & Reproductive Leave Excellent working environment – our team at GB is renowned for it's dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities; Exciting career – as our Company grows, so do the opportunities for our people; Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts Service recognition awards; and employee assistance program for yourself and immediate family members. A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!) To apply If this sounds like the opportunity you have been looking for, we want to connect! Click on Apply for this job. To be considered for this opportunity you must have right to live and work in Australia when applying. Agency applicants will not be considered for this position. Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave Novated Leasing opportunities Two paid volunteer days annually Health Insurance Discounts with our Group Insurance Plan Employee Stock Purchase Program Paid parental leave Other benefits include: Flexible and hybrid work arrangements Mental Health and Wellbeing Support for yourself and immediate family members Employee Recognition Awards and Service Milestone Recognitions Peer Support Program Annual flu vaccinations Access to Reward Gateway – discount offers at over 350 retailers! And more We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
