Company Overview This client has been building and scaling businesses for over 10 years. Their ventures collectively reach over 1m customers daily and have processed more than $2bn in transactions. Some of their products currently in market include: Next gen talent management software The newest thing in agent management software All-in-one equine management software platform Proudly headquartered in Melbourne, Australia with offices in Hanoi, Vietnam and Manila, Philippines. Key Responsibilities: Establish strong relationships with clients to understand their needs and business objectives. Guide customers through onboarding processes, training, and product implementation. Provide continuous support to clients, ensuring they maximize the value of our products. Act as a trusted advisor to clients, offering strategic insights and recommendations. Monitor customer health metrics and proactively address any satisfaction or retention issues. Collaborate with cross-functional teams to provide feedback and advocate for customer needs. Develop and execute customer success plans tailored to individual client goals. Conduct regular check-ins and business reviews with customers to measure success and identify growth opportunities. Track and report on KPIs, including customer engagement, retention rates, and upsell opportunities. Essential Qualifications: Proven experience in a customer success or account management role. Strong understanding of employee retention strategies and talent management practices. Exceptional communication and interpersonal skills, with the ability to build rapport with diverse clientele. Analytical mindset with the ability to derive insights from customer data. Organizational skills to manage multiple clients and projects simultaneously. Desired Experience: Minimum of 3 years and maximum of 5 years in a customer-facing role. Experience working in a technology or software company is preferred. Familiarity with SaaS models and customer success management tools is a plus. Salary & Benefits: This is a full-time position with a competitive annual salary in AUD, commensurate with experience. In addition to salary, our benefits package may include: Health insurance coverage Flexible working hours Professional development opportunities Dynamic and collaborative work environment Work-life balance initiativesAnnual salary in AUD, commensurate with experience. If you're passionate about driving business improvements and innovation, we encourage you to apply and be part of this growing team in Melbourne.
