About the role As a Customer Care Assistant at Arisit, based in Dandenong South, you will play a key role in delivering a high-quality customer experience. You will manage inbound calls from both external customers and internal stakeholders, using our CRM system to resolve service-related enquiries efficiently and effectively. You will: Handle high volumes of inbound calls in a fast-paced contact centre environment. Manage a large volume of inbound cases and emails through the CRM system. Book service jobs with external agents via CRM system. Monitor service job bookings to ensure acceptance. Actively resolve issues and dispute resolutions. Process store credits and change overs as per company policy. Track freight via Business Central and freight company liaison. Assist the sales team with store and follow up queries. Assist the Customer Service Manager in call centre activities. We’re seeking someone with: Customer service or call centre experience; exposure to warranty service, or spare parts is a plus but not essential. Excellent communication skills both verbal and written. A pleasant, professional, and confident phone manner. Proficiency in Microsoft Word, Outlook, and Excel. The ability to solve problems quickly and come up with alternative solutions. A team player with a strong work ethic, flexibility, multitasking skills, and a positive, can-do attitude. The ability to complete tasks autonomously with a high-level of accuracy. An eagerness and willingness to learn with a focus on continual improvement. Previous experience with a CRM system. If you feel that you fit the above criteria, please submit your application with a cover letter explaining why you are ideally suited for the job along with a current resume.
