HUB24 leads the wealth industry as the best provider of integrated platform, technology and data solutions. At HUB24, we know the smartest investments start with our people. We are innovative and ambitious, and we move fast. At HUB24, we empower our employees to bring their ideas and creativity to work. Rather than getting bogged down in bureaucracy and red tape, we build a culture that supports our team members to have a real impact on our business and the success of our customers. HUB24 Limited is a company listed on the Australian Securities Exchange (ASX: HUB) THE HUB24 STORY We think creatively and we’re not constrained by traditional thinking or barriers to success. We’re led by experts, realists with ideas, grounded in commercial reality who are bold enough to visualise the future a little differently and to advocate for what matters to our clients. We are here to lead change and are committed to empowering better financial futures for more Australians. Benefits and Life at HUB24 Learn more about our employee benefits HERE. Job Summary: As a Product Analyst within the HUBconnect team, you’ll deliver high-quality, data-driven insights to support business initiatives and enhance the customer experience across our product suite. You'll work closely with technology delivery teams and both current and prospective users to inform product development and engagement strategies. This role also partners with the implementations team to evolve and expand the HUBconnect platform through new modules and capabilities. Responsibilities: Supporting the launch of new features and enhancements to drive usage, client satisfaction, and retention. Contributing to product discovery by validating user needs, problem statements, and early-stage ideas using data insights. Defining and tracking product KPIs and success metrics in collaboration with the product team to inform prioritisation and measure performance. Monitoring product performance, identifying usage patterns and trends, and using these insights to shape team priorities. Conducting data investigations to support product development and resolve client or support queries. Responding to client data queries with timely, meaningful, and actionable insights. Partnering with data engineering to ensure data quality and reliability across reporting layers, including validation of data pipelines. Creating clear, tailored written communications and visualisations for a range of technical and non-technical audiences. Documenting requirements and sharing knowledge using tools like Confluence and Jira. Developing a working knowledge of financial planning and related subject matter relevant to HUB24’s products. Collaborating effectively with cross-functional teams, including developers, QA, product managers, and external partners. Managing stakeholder relationships through strong communication and interpersonal skills. Requirements: 3–4 years’ experience in an analytics role, ideally working with large and complex data models Strong SQL skills and experience with data platforms such as Databricks (or similar) Advanced Excel proficiency and a solid understanding of data technologies, analysis, and technical problem-solving Experience working within Agile frameworks Bachelor’s degree in Computer Science, Engineering, Technology, Business, or a related field Strong verbal and written communication skills, with the ability to clearly present complex information Ability to build trust-based relationships and work collaboratively across teams Confident in persuading, influencing, and negotiating to achieve successful outcomes Skilled in articulating and presenting data-driven arguments to technical and non-technical stakeholders Strong organisational and time management skills, with the ability to juggle competing priorities and meet deadlines Customer-centric mindset with a proactive and adaptable approach Demonstrated ability to gather input, align stakeholders, and lead continuous improvement efforts Comfortable working independently while valuing teamwork and collaboration Innovative and solutions-oriented, with a continuous improvement mindset Willingness to provide out-of-hours support when required Ability to identify and manage risks effectively The Recruitment Process - Acknowledgement email once your application has been submitted. - Our Talent team will start reviewing your application. If unsuccessful, you will be notified. - If your application progresses to the next stage, our Talent team will be in touch to discuss your alignment with the role. - If you’re a person with an impairment or disability, this is an opportunity to share with us any accessibility requirements that you may have for the role. Should you require any accommodations to the recruitment process, please email recruitment@hub24.com.au, and one of our team will contact you. Interviews can happen virtually or face-to-face with the hiring manager or other members of the broader team. Depending on the role, there may be more than two interviews. - Communication of outcomes to successful and unsuccessful candidates and feedback provided. As part of our process, a police check will be conducted on all successful candidates. Further details on our HUB24 Group Recruitment Privacy Collection notice can be found here. 2024 Circle Back Initiative Employer – we commit to respond to every applicant. Endorsed by WORK180 , we are proud to be recognised as an employer of choice for women. We have been nominated and placed on the BOSS Best Places to work list. Seek Star Awards 2024 - Nominated as a finalist for the Best Employer Brand Initiative HUB24 is an equal opportunity employer. We are committed to creating an inclusive environment where diverse perspectives are valued and every individual is treated with respect. We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disabilities, people from culturally and linguistically diverse communities, and people of all gender identities and sexual orientations. If you require adjustments to the recruitment process or have accessibility requirements, please let us know – we’re here to support you
