Introduction Who are we? Gilchrist Connell is a leading national law firm operating across all Australian jurisdictions from its five offices in Brisbane, Sydney, Melbourne, Adelaide and Perth. In recognition of our excellence in the insurance sector, Australasian Lawyer named Gilchrist Connell as the 2023 Insurance Specialist Firm of the Year. We believe that partnering with sophisticated clients on high quality work and enjoying a rewarding personal life should not be mutually exclusive. In 2024, for the fifth consecutive year, Gilchrist Connell is one of only 31 firms recognised as an Australasian Lawyer Employer of Choice. Certified as a Family Friendly Workplace and Great Place to Work , we adhere to best practice in supporting employees to meet their work, family and wellbeing needs. The firm has a genuinely positive work culture, built on transparency in feedback, supportive flexible working practices, leading employee support programs and benefits. What do we offer you? Gilchrist Connell offers a wide range of benefits including: We are committed to fostering a truly diverse and inclusive workplace so that all our people can flourish and fulfil their highest potential, for the benefit of our people, the firm, and our clients. Flexibility to manage your time. Be efficient, get your work done, and go enjoy your personal life. A great and dynamic culture! Our firm has a true collegiate buzz and is growing in response to client demand. Responsibility for and meaning in your work. We believe that you have to enjoy your work and be given the ownership to make decisions and solve problems for sophisticated and knowledgeable clients. We recognise our role as a corporate citizen and invest in a standalone pro bono practice and community response. Access to professional development opportunities through our internal CLE program and leading external providers. A competitive salary and firm wide, team or individual incentives when you least expect it but deserve it. Group Salary Continuance (GSC) at the firm’s cost. Parental leave over and above government entitlements. Comprehensive Wellbeing support through our Wellbeing EAP Provider which is available to you and your family. Description Why the role? We're looking for an IT Asset and Support Assistant to become part of our shared services team. This role can be performed from our Adelaide office. Our team strives for providing excellent service to our clients while balancing lifestyle and wellbeing, knowing when to work hard and when to relax. You'll play a crucial role, supporting user account provisioning, IT asset management and offering first level IT support to our teams throughout Australia. Skills And Experiences Who are you? Some experience in IT support or customer service is desirable. Solid understanding of Microsoft 365 and desktop support. Excellent communication skills with the confidence to liaise with a range of internal and external vendors. Ability to follow documented procedures and escalate issues when required. Ability to work collaboratively within a team environment. Attention to detail and willingness to learn new tools and technologies. What does a standard week look like? Assist with creating, modifying, and deactivating user accounts across systems. Maintain access control documentation and ensure compliance with security policies. Support onboarding/offboarding by coordinating access needs with relevant cross functional teams. Maintain an up-to-date inventory of IT assets and track assignments, returns, and disposals. Provide first-level support for device setup and basic technical issues. Document procedures for account management, asset setup, and decommissioning. Actively learn new tools and technologies to improve support capabilities. Candidates can request reasonable adjustments for any part of the recruitment process. If you need any specific adjustment, please contact our People team so we can work together to support you. We encourage applications from individuals of diverse backgrounds, including but not limited to First Nations, LGBTIQA, persons with disabilities, as well as individuals of all ages, and cultures. We're a safe, inclusive, and equitable workplace and celebrate the diversity of our people. If this opportunity sounds of interest, please talk to Jessica Lloyd, People Assistant on 61 448 398 916. Alternatively, hit the apply button to submit your CV and cover letter. A quick note to agencies – we don’t need support with this role at present. Thank you.
